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Why Is Call Center Software Better Than a PBX Solution?

For professional and cost-effective communication, there are two types of solutions: Call center solution IP PBX solution Often, people get confused between these communication solutions and wonder which one to choose. The intelligent call center software is obviously way better than an IP PBX solution and in this article, we will talk about it in detail. To help you understand what makes intelligent call center software better than an IP PBX solution, we will talk about some of the major aspects. 1. Features The first thing to think about while selecting any communication solution is definitely features. We focus on

VoIP PBXs

PBX is referring to Private Branch eXchange in terms of Telephony. In today's era, PBX is an essential need of any corporate identity. At iNextrix, we are providing PBX systems in form of software to avoid additional hardware cost. With the help of open source PBX systems Asterisk, FreeSWITCH etc we are able to use all PBX features such as call waiting, call forwarding, voicemail, call queue, conference etc without any additional cost. We offer installation and configurations of PBX solutions from scratch. Apart from that, we also offer PBX feature integration with Billing Applications for wholesale customers who need