WebRTC in Contact Center
Role of WebRTC in Contact Center to Improve Work Efficiency

The VoIP industry is made of multiple technologies that have been used in developing business-centric VoIP calling software. In a contact center, the usage of call center dialer software is quite popular. Ideally, the best call center software gets developed, whether it is an open-source or proprietary call center solution, using either Asterisk or FreeSWITCH. But, do you know WebRTC in Contact Center can also play a major role in improving the work efficiency of agents by getting integrated into the call center software? Usually, WebRTC can be used as a webphone or a WebRTC client in a contact center.