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VoIP Support Engineer

Experience: 1-4 Years
Open Vacancy: 4
Education: B.E./B.Tech/M.Tech – Computers, Msc.It, MCA

Responsibilities:

  • Research and identify solutions to software and hardware issues
  • Diagnose and troubleshoot technical issues, including installation, setup and configuration
  • Ask customers targeted questions to quickly understand the root of the problem
  • Track and ensure all system issues are properly logged in Support ticket portal
  • Talk to clients through a series of actions, either via phone/skype, email or chat, until their technical issue is solved
  • Properly escalate unresolved issues to appropriate internal teams (e.g. Software Engineers)
  • Provide prompt and accurate feedback to customers as per agreed SLA with them
  • Refer to internal database or external resources to provide accurate technical solutions
  • Prioritize and manage assigned issues
  • Follow up with clients to ensure their systems are fully functional after troubleshooting
  • Prepare accurate and timely reports
  • Recommendation to enhance applications by identifying opportunities for improvement
  • Document RCA (Root Cause Analysis) of the issue and its solution
  • Document technical knowledge in the form of notes and manuals, and record in company internal forum
  • Create, maintain and review all FAQs in knowledge base of support ticketing portal
  • Maintain jovial relationships with clients
  • Being accountable for assigned work and report to the manager
  • Continue to learn and sharpen skills as Sr. Support Engineer

Skills / Requirements:

  • Up-to-date knowledge of work experience is required in Asterisk / Freewitch / OpenSIPs / Kamailio
  • Understanding and experience querying against relational database
  • Programming proficiency in any programming language (PHP/Perl/Python/Lua)
  • Good written / Oral communication in English

PHP Developer

Experience: 2-3 Years
Open Vacancy: 3
Education: B.E./B.Tech/M.Tech – Computers, Msc.It, MCA

Responsibilities:

  • Analyze and Develop Web Applications
  • Database Design, Query operations
  • Project management and handling resources

Skills / Requirements:

  • Strong Knowledge of PHP Web Application Framework and CorePHP
  • Any CMS will be additional benefit(Codeigniter, Yii, WordPress)
  • Very good knowledge of HTML & JQuery Java Script framework
  • Good written / Oral communication in English.

VoIP Engineer

Experience: 2-3 Years
Open Vacancy: 2
Education: B.E./B.Tech/M.Tech – Computers, Msc.It, MCA

Responsibilities:

  • Understanding and implementing of project management practices
  • Managing and delivery of projects from conceptualization, visualization to technology mapping and final execution of projects
  • Managing Project scope and change requests (CR)
  • Interact with the client to create technology specifications from business requirements for modules within the project
  • Planning and allocating work to the team
  • Liaison with project team and delivering projects as per scheduled milestones
  • Improve the technical competence of the team through training & development of existing and new team members.

Skills / Requirements:

  • Expert level VoIP Technology
  • Up-to- date knowledge of work experience is required in Freewitch / Asterisk
  • Experience working in a team development setting, using source code control
  • Experience working with third party APIs
  • Developing and/or designing large web systems
  • Good written / Oral communication

Jr. QA Engineer

Experience: 0-1 Years
Open Vacancy: 2
Education: B.E./B.Tech/M.Tech – Computers, Msc.It, MCA

Responsibilities:

  • Adopt company culture and professional etiquette
  • Respect team members and work as a team player
  • Learn the software development process and life cycle
  • Study requirements, specifications and technical design documents to understand the system
  • Create detailed, comprehensive and well-structured test plans and test cases
  • Identify, record, document thoroughly and track bugs
  • Perform thorough regression testing when bugs are resolved
  • Develop and apply testing processes for new and existing projects to meet client needs
  • Monitor debugging process results
  • Track quality assurance metrics, like defect densities and open defect counts
  • Stay up-to-date with new testing tools and test strategies
  • Recommend and execute improvements
  • Focus on depth of knowledge and expertise in a certain tool set and area of the stack
  • Raise questions and clarify any doubts with an idea or process
  • Being accountable for assigned work and report to the manager
  • Continue to learn and sharpen skills as QA Engineer

Skills / Requirements:

  • Good knowledge of Automation Testing
  • Good experience of testing of Web applications, iPhone, Android and iPad mobile applications
  • Having knowledge about integration and system testing
  • Experience of mantis/bugzilla/Jira
  • Preparing Test Cases, Test Plan, Test Document
  • Assist developers in recreating issues/defects
  • Analyzing the requirements from the client
  • Experience of API/Performance/VOIP Testing will be added as an extra advantage
  • Able to work individually
  • Must be self-motivated and able to do multi-tasking
  • Good written and oral communication skills

QA Engineer (Automation)

Experience: 2-4 Years
Open Vacancy: 2
Education: B.E./B.Tech/M.Tech – Computers, Msc.It, MCA

Responsibilities:

  • Review requirements, specifications and technical design documents to provide timely and meaningful feedback
  • Create detailed, comprehensive and well-structured test plans and test cases
  • Identify, record, document thoroughly and track bugs
  • Perform thorough regression testing when bugs are resolved
  • Develop and apply testing processes for new and existing products to meet client needs
  • Liaise with internal teams (e.g. developers and managers) to identify system requirements
  • Monitor debugging process results
  • Track quality assurance metrics, like defect densities and open defect counts
  • Stay up-to-date with new testing tools and test strategies
  • Create and provide written knowledge transfer material
  • Create technical documentation for reference and reporting
  • Being accountable for assigned work and report to the manager
  • Continue to learn and sharpen skills as Sr. QA Engineer

Skills / Requirements:

  • Tools: Selenium (Web-driver, Testng, Jenkins, Log4j), Appium, Postman, Jmeter
  • Programming skills: Java, SQL, HTML-CSS, Python
  • Designing the Frameworks & Creating the Automation Test Scripts
  • Good experience of automation testing into Web applications, iOS & Android
  • Good knowledge of Manual Testing
  • Basic knowledge about database operation
  • Having knowledge about integration and system testing
  • Experience of Mantis/Bugzilla/Jira
  • Assist developers in recreating issues/defects
  • Experience of API/Performance/VOIP Testing will be added as an extra advantage
  • Able to work individually and good team player
  • Good written and oral communication skills

BDE VoIP

Experience: 1-3 Years
Open Vacancy: 2
Education: B.E./B.Tech/M.Tech – Computers, Msc.It, MCA

Responsibilities:

  • Achieve personal sales targets by developing new business with existing and potential clients.
  • Take a solution and consultative sele approach to ensure clients’ needs are accurately met.
  • Generating leads
  • Researching market and industry trends
  • Undertake cold calling, Schedule and attend client meetings
  • Participate in sales campaigns to drive revenue and increase product growth.
  • Prepare proposals and detailed costings to negotiate with clients.
  • Develop new business relationships by all possible media
  • Manage and maintain a pipeline and ensure all sales administration is kept current at all times using PMS
  • Create and assign projects and tasks to appropriate development manager in PMS
  • Develop, maintain and apply a high level knowledge of company’s portfolio of products and services.
  • Report on sales, activity and performance as required by management.
  • Ensure activities comply with legal and ethical standards as well as company policies.
  • Deliver an excellent client experience at all times, ensuring client needs are met or exceeded.
  • Proactive and responsive to clients and prospective clients.
  • Deliver an outstanding sales process and sales support to clients.
  • Work closely with business development team, sharing knowledge, discussing ideas
  • Effectively communicate client information and insights to team.
  • Provide trustworthy feedback and after-sales support
  • Develop strong relationships with clients and fellow employees.
  • Adheres to company policies and procedures and the corporate Code of Conduct.
  • Ensures personal adherence to workplace health and safety requirements and either addresses or brings to management’s attention when others are in breach of these requirements.
  • Acts in an ethical way when dealing with company assets and other people.

Skills / Requirements:

  • Ability to Bid on projects and communicate with clients online / offline.
  • Having prior understanding of selling VoIP based products
  • Good understanding of requirement gathering and convincing skills
  • Excellent written / Oral communication
  • Ability to work under pressure
  • Must be good in Chat / Email Communication
  • Able to present product demos and training
  • Able to finalize deal and negotiation

BDE (Mobile & Web)

Experience: 2-4 Years
Open Vacancy: 2
Education: B.E./B.Tech/M.Tech – Computers, Msc.It, MCA

Responsibilities:

  • Achieve personal sales targets by developing new business with existing and potential clients.
  • Take a solution and consultative sele approach to ensure clients’ needs are accurately met.
  • Generating leads
  • Researching market and industry trends
  • Undertake cold calling, Schedule and attend client meetings
  • Participate in sales campaigns to drive revenue and increase product growth.
  • Prepare proposals and detailed costings to negotiate with clients.
  • Develop new business relationships by all possible media
  • Manage and maintain a pipeline and ensure all sales administration is kept current at all times using PMS
  • Create and assign projects and tasks to appropriate development manager in PMS
  • Develop, maintain and apply a high level knowledge of company’s portfolio of products and services.
  • Report on sales, activity and performance as required by management.
  • Ensure activities comply with legal and ethical standards as well as company policies.
  • Deliver an excellent client experience at all times, ensuring client needs are met or exceeded.
  • Proactive and responsive to clients and prospective clients.
  • Deliver an outstanding sales process and sales support to clients.
  • Work closely with business development team, sharing knowledge, discussing ideas
  • Effectively communicate client information and insights to team.
  • Provide trustworthy feedback and after-sales support
  • Develop strong relationships with clients and fellow employees.
  • Adheres to company policies and procedures and the corporate Code of Conduct.
  • Ensures personal adherence to workplace health and safety requirements and either addresses or brings to management’s attention when others are in breach of these requirements.
  • Acts in an ethical way when dealing with company assets and other people.

Skills / Requirements:

  • Ability to Bid on projects and communicate with clients online / offline.
  • Having prior understanding of selling VoIP based products
  • Good understanding of requirement gathering and convincing skills
  • Excellent written / Oral communication
  • Ability to work under pressure
  • Must be good in Chat / Email Communication
  • Able to present product demos and training
  • Able to finalize deal and negotiation

Sr. Product Manager

Experience: 6-8 Years
Open Vacancy: 1
Education: B.E./B.Tech/M.Tech – Computers, Msc.It, MCA

Responsibilities:

  • Defines the product vision, strategy and roadmap.
  • Gathers, manages, and prioritizes market/customer requirements.
  • Acts as the customer advocate articulating the user’s and/or buyer’s needs.
  • Works closely with engineering, sales, marketing, and support to ensure business case and customer satisfaction goals are met.
  • Has technical product knowledge or specific domain expertise.
  • Defines what to solve in the market needs document, where you articulate the valuable market problem you’re solving along with priorities and justification for each part of the solution.
  • Runs beta and pilot programs during the qualify phase with almost final products and samples. In Agile environments, regularly reviews completed work and checks with customers to ensure that it meets the customer expectations.
  • Is a market expert. Market expertise includes understanding the reasons customers purchase products. This includes a deep understanding of the competition, and how customers think of and buy your product. Product Managers need market research and competitive analysis skills to complete these tasks.
  • Acts as the product’s leader within the company.
  • Develops the business case for new products, improvements to existing products, and business ventures.
  • Develops positioning for the product.
  • Recommends or contributes information in setting product pricing. This point isn’t true in all industries, especially, for example, insurance; however, an awareness of competitive pricing is part of what companies expect you to provide as part of the pricing decision.

Skills / Requirements:

  • Excellent organisational and leadership skills
  • Ready to adopt any technologies
  • Ability to Handle multiple Teams
  • Excellent time management and the ability to meet deadlines
  • Able to wear multiple hats and juggle multiple projects simultaneously
  • The ability to work effectively with other professionals
  • Persuasive, encouraging, and motivating
  • Excellent verbal and written communication skills (fluent in English mandatory)

Apply Now