fbpx

Bringing Intelligence to your Business

    Admin dashboard
    Admin

    Powered with intuitive dashboards and real-time call and system data to aid your decisions.

    Agent

    Single screen with the power of 360-degree communication to grab all business opportunities.

    Agent screenshot
    Call Center Features That Empower Your Business

    Access real-time analytics and reporting on our highly visual and intuitive dashboard.

    Organize and manage your leads using our simple yet effective module.

    Take benefits of our Predictive, Progressive, Manual, Preview and Auto dialing to reach more prospects and customers.

    Handle inbound calls efficaciously by the right person, in-time to get the best first call resolution.

    Easily train your agents by providing predefined sounds to cater customers.

    Connect using inbuilt WebRTC based webphone to save time and money on additional hardware.

    Integrate your business number with effective IVR prompts that enable your caller to engage with the services you offer.

    Update your customers by scheduling Voice, SMS and Email broadcast campaigns without engaging your agents.

    65

    Team Members

    50

    Geographical Reaches

    425

    Happy Clients

    720

    Projects Done

    Why Choose iCallify?

    Measure and improve agent performance by monitoring, coaching or barge-in real-time.

    User-friendly and intuitive interface empowers agents to respond and resolve queries faster.

    Work from anywhere, connect and collaborate with all communication channels to deliver best results.

    Connect with your customers over WhatsApp, Social media, Email, SMS, Chat and Tickets from a single platform.

    Integrate your CRM applications seamlessly with our software to deliver personalized customer services with single sign on.

    No need to invest on additional communication infrastructure and save by maximizing resource utilization.

    Call Center Software
    Best Call Center Software Badge
    Video thumb image
    Play Video