Providing the best quality of service is necessary for each call center. Thus, all call centers use nothing less than the best contact center software. This solution offers multiple features and in some cases, it has some integrated VoIP systems as well.
Call monitoring is often one of the features available in a majority of VoIP calling software. Other than a SIP dialer or a PC dialer almost all VoIP solutions provide call monitoring in one way or another. However, Elect the Right Software has become more