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Intelligent Call Center Software: An Inside Look

The intelligent call center software is considered one of the most advanced, feature rich, and competitive call center solutions in 2021. According to the call center software experts, this solution is going to be the leading one in many more upcoming years. This is the reason more and more call centers and businesses have adopted this solution and more are in the process of switching to intelligent call center software. The increasing importance and demand of intelligent call center software make it vital to understand this solution and how it helps in overcoming various challenges.

We, iNextrix Technologies Pvt. Ltd, are coming up with our next webinar, which will be on the topic of “Intelligent Call Center Software: An Inside Look”. This webinar will be conducted by Mr. Arpit Modi, who is co-founder and director of iNextrix Technologies. He has been leading a team of one of the most advanced intelligent call center software. He has also witnessed challenges faced by several businesses and call centers and how those challenges could be overpowered by the intelligent call center software. He is going to share his knowledge in the upcoming webinar to give a close look at the intelligent call center software.

Arpit is going to share the common challenges faced by multiple companies and call centers, which are not using intelligent call center software. After discussing some of the major challenges faced by a majority of businesses, Arpit will give a live demo of the major features of an intelligent call center software solution, called iCallify. He is majorly going to cover all features of the release of iCallify 2.1 in the demo. He is going to share how these features of the intelligent call center software can help businesses bypass all challenges and gain competitive advantage along with leveraging multiple advantages. He is going to take the webinar participants on a virtual ride of one of the most advanced intelligent call center solutions, iCallify.

Topics to Be Covered in the Webinar:

  • What is an intelligent call center software solution?
  • What are the major challenges faced by the businesses?
  • Walkthrough of an intelligent call center solution (major features of iCallify 2.1)
    • Twitter integration
    • Twilio as an SMS gateway
    • Campaign lead filtering
    • Advanced blacklisting
    • Advanced caller ID
    • Advanced DNC control
    • Personalization of music on hold with advanced features
    • E.164 phone format support
    • Call recording file download in bulk
    • Call recording archiving (on-demand feature)
    • Email to voicemail
    • Audio prompt compatibility converter
    • Agent call logs

Top Reasons to Attend this Webinar:

  • To learn about the major challenges faced by businesses
  • To learn about the role of the advanced features of the intelligent call center software in businesses
  • To take a free demo of iCallify Version 2.1 and the most advanced intelligent call center software
  • To learn how the advanced features of the intelligent call center software can resolve all major challenges faced by businesses
Event registration closed.
 

Date And Time

2021-03-25 @ 07:00 PM IST (GMT + 5:30) to
2021-03-25 @ 08:00 PM IST (GMT + 5:30)
 

Registration End Date

2021-03-25
 

Location

Online Event
 

Event Types

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