Intelligent Call Center
Software
- Multi-Channel Communication
- Take Realistic decisions
- Call Analytics & reports
Intelligent Call Center
Call Center Features That Empower Your Business
Access real-time analytics and reporting on our highly visual and intuitive dashboard.
Organize and manage your leads using our simple yet effective module.
Take benefits of our Predictive, Progressive, Manual, Preview and Auto dialing to reach more prospects and customers.
Handle inbound calls efficaciously by the right person, in-time to get the best first call resolution.
Easily train your agents by providing predefined sounds to cater customers.
Connect using inbuilt WebRTC based webphone to save time and money on additional hardware.
Integrate your business number with effective IVR prompts that enable your caller to engage with the services you offer.
Update your customers by scheduling Voice, SMS and Email broadcast campaigns without engaging your agents.
Why Choose iCallify?
Effective Agent Monitoring
Measure and improve agent performance by monitoring, coaching or barge-in real-time.
Increase Productivity
Work from anywhere, connect and collaborate with all communication channels to deliver best results.
Save On Resources
No need to invest on additional communication infrastructure and save by maximizing resource utilization.
Improve Customer Experience
Connect with your customers over WhatsApp, Social media, Email, SMS, Chat and Tickets from a single platform.
3rd Party Integrations
Integrate your CRM applications seamlessly with our software to deliver personalized customer services with single sign on.
Intuitive Agent Experience
User-friendly and intuitive interface empowers agents to respond and resolve queries faster.
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