8COM is a one-stop communication solution provider company in Canada. The company offers turnkey communication solutions and services that include, home and business internet services, wireless services, landline phone services, telecom expense management, IPTV services, security alarm services, etc. The company is renowned for its value-added services and cost effective solution as it charges wholesale prices to the customers. It provides service for all different types of customers such as, individual, small business, large enterprise, etc.

The company was using an IP PBX solution to provide the communication services to its customers. The solution had basic features to provide communication services. However, it didn’t have certain features and capabilities required by 8COM. The company then got the custom solution from iNextrix that provided a competent platform to meet all their business requirements and leverage many business benefits.

DETAIL EXPLANATION OF THE CASE

8COM is a popular company based in Ontario, Canada. The company has been catering its customers with different types of services, solution and hardware equipment. The one of the managed services offered by the company was VoIP Phone Service to its customer who can be residential and business users. The company was using an IP PBX solution to provide the communication services to its customers. The solution had basic features to provide the communication services, but it was missing a lot of important functionalities and this was creating many challenges for the company.

Key concerns faced by 8COM with the legacy IP PBX system
Limited communication features

No provision to take backup for recovery

No flexibility to integrate third party APIs to access features of any other system

No provisioning of billing and invoicing

No proper support to develop new features to meet growing business requirements

​8COM was seeking for a better solution that can have an advanced communication features. Also the solution must have an integrated billing to automate the billing process. The company also needed the solution that can support integrated APIs of third party applications.

OUR CUSTOM IP PBX WITH INTEGRATED BILLING AND CRM API FUNCTIONALITY MET ALL REQUIREMENTS

8COM contacted us with its requirement. Our team representative had detailed discussion with the representative of the company and based on the collected information, our technical team proposed a custom solution as below:

An IP PBX Software with advanced communication features

Integration of automated billing solution

Integration of their proprietary CRM solution within the IP PBX system

Integrating High Availability Model to have a reliable backup system along with the failover and recovery capabilities

Key Features Offered

The complete system is a GUI based solution that is easy to use by any user. Also, it can be accessed remotely.

IP PBX SOLUTION

The IP PBX Solution is furnished with all required features to offer omnichannel VoIP services, including, but not limited to:

Audio call

Call hold

Call forwarding

And more

Conference call

Call mute

Caller ID

Blacklist

Call recording and playback

Call transfer

Customizable IVR

Call Detail Reports

KEY FEATURES OF INTEGRATED BILLING SOLUTION
Account Management
  • Customers
  • Sub Admin
  • Vendors
  • SIP devices
  • Gateway
  • Carriers
  • And more

Integration of automated billing solution

OTHER FEATURES
CRM leads data access and modification within the IP PBX system

Logs of actions

Automated failover and recovery

Automated backup

SERVICES OFFERED

We developed a custom solution for 8COM that can work as a complete system to meet all requirements
of the company. To achieve this, we followed a step-wise approach.

Outlined requirements of 8COM

Created SoW that covers all required features

Developed a custom IP PBX solution

Integrated billing solution in it

Integrated their custom CRM system within the IP PBX

Set up the complete system on their premises

Created a High Availability solution for automated backup, failover and recovery support

Provided product training

Given Free Support for 4 weeks

The offered IP PBX solution is provisioned with PBX, billing and CRM features within a single system.

RESULTS ATTAINED
8COM received all-in-one-solution that empowered the company, its business model and ROI along with many other benefits:

Outlined requirements of 8COM

Created SoW that covers all required features

Developed a custom IP PBX solution

Integrated billing solution in it

Integrated their custom CRM system within the IP PBX

Set up the complete system on their premises

Created a High Availability solution for automated backup, failover and recovery support

Provided product training

Given Free Support for 4 weeks

8COM automated many operations that increased efficiency of operations and productivity of the staff.
The company has been increasing its ROI since it started using this custom VoIP solution.

LET’S START VoIP BUSINESS TOGETHER

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