It is entirely necessary to provide feedback to call center agents to maintain and improve quality facilities. Proper encouragement or criticism can dramatically change agent performance for both field staff and remote agents. But knowing how to provide feedback can be tricky. Unfortunately, there are a lot of pitfalls that can hinder the process of providing effective feedback. In this article, you will find a proper solution to this issue….
First of all, let’s understand the concept of High Availability (HA) solutions. The HA solution is actually a way of setting up your network and system for any of the unified communication or VoIP software. It can be an intelligent call center software solution or a live call monitoring system. The experienced engineers provision your VoIP solution in a way that it can be up and running all the time…
Small businesses, aka SMBs, deal with a lot many things. They thrive to invest in better resources, but usually, have to limit themselves because of the lack of enough funds. Does it mean a small business owner should rely only on manual resources? Not really; as if he does it, he is more likely to stay stuck in a position and could never pace up with the competition. Thus, it…
iNextrix is having professional attitude towards their expertise. Specially Samir Doshi is a strong developer and his capability of translating layman language towards logical algorithm is uncommon. I would like to express my gratitude and happy to be partner of iNextrix and the team.
“Great to work with. Excellent team. Very reasonably priced. Project completed to my specifications. Would work with them again in a heart beat.”First Nations Management System (FNMS)
“Great work! Very attentive and great communication! “
It has been a pleasure working with Team Inextrix. They have been the service provider of choice for all our software development projects. Their team is technically capable and genuinely interested in helping clients improve their solutions and business. Highly recommended!
Prompt and professional attitude towards the execution of the project. We would wish to work with you again. We were happy to receive the good quality output within the time limit.
Nice people to work with, good job done by Inextrix Team. They know what they doing. Keep it up.
I have been working with Inextrix, for years. I will continue to do so, due to the very professional support I receive. I would recommend Inextrix for anyone seeking knowledgeable IT professionals, and requiring the very best in support. You will not be disappointed!
The team of developers at iNextrix are all highly skilled and talented professionals. You can expect good quality design/programming work, attention to detail with fast turnaround times. I highly recommend iNextrix for your next development project.
I’d like to say that these guys did exceptional !! Samir and his team seemed to work tirelessly to customize app to my need, they integrated exactly to my requirements with the system i use. They proved to be good value for money and made sure all bugs were ironed out during the process. I will continue to work with these guys, our professional relationship has only just begun. Thanks again guys
Hi, I just wanted to send you guys a quick message on how great its been working with you guys on our voip development needs, in the last 3-4 years, you have been very responsive and always care about delivering the work as much as we do. Im very impressed with the high level of talent that you guys have and am grateful that I could find such dependable voip professionals that always do what they say they will. take care -Albert
Amazing group of guys to work with. After the quality of work I saw in the first project completed, we have decided to move all our development over to Inextrix. All work was completed on time and as expected. Would not think twice to recommend these guys.
The team at iNextrix really goes above and beyond. They are truly a great resource. Their quality of work and dedication to bringing projects in on time and budget is something far too scarce in this space. They are a very professional group and have exceeded our expectations every time. I look forward to our next project!
We trust in INEXTRIX and choice them because they are really professionals with know how , great development and human team. Our business is growing up and INEXTRIX team supports us with your effort and cooperation. Tools, Schedule, quick support and professionalism are reasons to work together in expansion of our business. INEXTRIX is our technological partner and We recommend them 100%.
Had the privilege of working iNetrix team, I would like to mention that they have team who posses great technical skills and go the extra mile to provide excellent customer support. Hoping to build a professional relationship for more project in the future.
I have been working with the Inextrix team since December 2017 now and I can vouch for their hard work and quality after-sales service. Every feature they develop for us is quoted beforehand and no discussion afterwards. If you change the specifications the quote is adjusted and you can approve again. I have reported bugs which are always fixed free of charge and the team is almost always immediately available to fix urgent issues despite the time zone difference. You will get an account manager who takes care of the quotes and management and you are in direct contact with the developers during testing. Sometimes it takes more time to explain needed features but the competitive pricing greatly outweighs this small downside. Thanks to the Inextrix team we have been able to bring our software to the next level and expand our list of clients significantly.