Call Center
Solution

Call Center Solution

The key to success for any call center is high quality call quality and personalized customer service.
We can help you to empower your call center and agents with an advanced contact center solution. We have developed the best call center software to meet modern day requirements of the call centers and contact centers of different size.
Our contact center solution will streamline all conversations and simplify your customer care and lead generation campaigns. This call center software has all required features to run different inbound and outbound calling campaigns.
We understand the growing challenges of call center industry and to meet this overcome these challenges we have developed both, single tenant and multi tenant contact center software:

Single Tenant Call Center Solution

Use this feature rich call center software to run an in-house call center. It is provisioned with all simple to advanced features you need to run various calling campaigns.

Key Features Of Single-Tenant Call Center Software:

Multi Tenant Solution & Single Tenant Solution

Live Call Monitoring

Live Dashboards

Account Statastics

Agent Stastics

WebRTC based WebPhone

DID Management

Trunk Management

Advance dialers:

  • Auto
  • Manual
  • Predictive
  • Progressive
  • Preview

Whisper, Barge–in

Conference with DTMF macros and number preset

Answering Machine Detection

Campaign Management

Script

DNC and Blacklist

SoundBoard(Avtar)

Lead Management

Advanced Call Distribution strategies

IVR

Web Form Management

Disposition

Call Recording

Integration through any 3rd Party software through I-Frame or APIs

Extensive Reports

Call Transfer(Blind and Attended)

Call Hold

Call History

Remote Login

CallBack Management

Lead Search Information

Multi Tenant Call Center Solution

This contact center solution can be used to connect multiple call centers to a central head office. Also, it can be used to start your own business as a call center software service provider. It is furnished with all advanced features to empower your business in Omni direction:

Key Features Of Multi-Tenant Call Center Software:

All features of single tenant call center solution

Web based tenant support

N-number of tenant support

Call center software feature grant and revoke control on the fingertips

Segmented details and reports for each tenant wise

  • Campaign
  • List
  • Lead

Extensive reports

Key Benefits Of Call Center Software:

Streamlined calling campaigns

Personalized customer experience

Improved customer satisfaction

Improved sales and support services

Improved agent productivity

Increases revenues

And more

Why Choose Our Contact Center Solution?

Easy to setup and use

Remove bulky hardware and complex wiring

Highly scalable solution

Devise better training programs

Well defined reports

Aid decision processes

Competitive rates

And more

You can buy this call center software at affordable rates. If you are dealing with the limited budget issue, fret not, you can use this advanced contact center solution at a monthly subscription fee. Want more details?
If you are looking for a ready to use call center software, visit our product page iCallify: intelligent call center software..
Contact us iCallify