Cloud call center solutions are gaining a lot of popularity nowadays. However, many people are still wondering whether to go for it or not. In this article, we will share what is cloud call center software and what are the major advantages of a cloud call center solution compared to an on-premises set up of intelligent call center software.
What is a cloud call center solution?
There are different definitions of cloud call center solution. The most accurate one is this:
When you install and set up an intelligent call center software solution on the cloud space such as Google Cloud, Amazon Web Server, DigitalOcean, etc., then it is called a cloud call center solution.
Some people also refer virtual or hosted call center solution as a cloud call center solution. This is partially correct as both of those solutions got installed on the cloud. However, they are using a cloud solution and should not be considered cloud software.
What are the top benefits of cloud call center software over the on-premises solution?
There are many benefits of using a cloud solution, let me share the top benefits of intelligent call center software, which is hosted on the cloud.
1. Save money
The cloud intelligent call center software can be accessed from anywhere, at any time. The experts will definitely ensure only verified and authorized users can access the software. In simple words, secure remote access to this solution is possible. This kind of set up saves money in multiple ways:
- You do not need to invest in hardware and physical server for on-premises software set up. This saves a lot of money on hardware and server. You also do not need that much physical space to set up servers and you can save money.
- You can run a remote aka virtual call center. In this case, you can save on the office set up as you do not need to have an office. Agents can work from home. Moreover, you save on beverages, human resources, etc.
2. Recruit the best talent
The cloud intelligent call center software lets you access the pool of international talent. You can hire the best agents who have expertise in catering to customers of your domain. There are many advantages to hiring international and skilled agents such as:
- Deliver customer care service in their preferred language
- Entice leads to becoming customers by approaching them in their accents and local sales style
- And many more
3. Grow faster
Unlike, on-premises setup, cloud call center solution is ways more flexible and scalable. There is already more than the required space available on the cloud. Therefore, you can quickly grow your business by delivering excellent customer service. You do not need to wait for long to buy a physical server and install them.
These are major advantages of using a cloud solution.
iCallify, intelligent call center software can be installed on your premises or the cloud. It will let you leverage an amazing range of benefits. Contact us to book a free demo and trial.
