Many years back, Virtual reality has hit the market with a storm and everyone has been talking about it. In today’s world, augmented reality has taken over virtual reality and with the help of expert AR app development company, users are now able to immerse in games, interact with overlay objects, and change information around them. And this is just the beginning. There’s a lot more revolutionary AR can do…
Whenever a customer rings in the call center, he expects the best and quick response. The agents need to be prepared for every question that the customer may shoot in. It can be related to company policy or anything else. The “Call Script” is the feature available in any call center solutions such as intelligent call center software and can be really helpful. The call script, that helps agents to…
The call center solutions work as a core part of many organizations and majorly in the call center industry. This is the era of intelligent call center software that is studded with overwhelming and enormously beneficial features. These features benefit all types of entities connected or correlated to the call center solution. For each entity, there is a specific set of features, but to make perfect use of all features,…
Automation is preferred by businesses as it reduces the time taken and boosts the performance of a task. Automation is the reason why predictive dialer is quite popular in call centers. If done correctly and managed properly, automation can raise productivity by 300%, reduce idle time for agents and reduce call handling time. And as time is money, predictive dialer helps save more money. The intelligent call center software uses…
In any business, it is very important to make sure the customers are attended with the best possible approach. The satisfied customers not only give repeat business, but they also provide a lot of reference business. In the call centers and big enterprises, there is always a department that takes care of the issues, concerns, and grievances of the customers. The call center solution comes with many features that help…
Mobile SIP dialer is a mobile application that uses internet protocol to provide communication features to its users. Furthermore, a white label mobile SIP dialer app is an app that has the brand elements of the company that uses the same instead of the company that has developed this app. The mobile SIP dialer application is also known as SIP softphone, mobile softphone, and VoIP mobile dialer. It is generally…
The success of a call center depends on various things and one of the most important contributors is the productivity of the agent. The agents’ productivity often depends on the experience of the agent as well as the way a call center management treats the agents. In this article, I will share the top 5 tips you can follow in order to increase the productivity of your agents. 1. Give…
The call center solutions are developed to provide features that can reduce the pain points of customers and increase their satisfaction and happiness. The call center solution industry keeps on evolving to add new features to meet above mentioned two goals. One of the recent innovations of the industry is an intelligent call center software that comes up with a wide array of features. One of the features available in…
These days, almost all industry verticals use the call center solution due to its amazing offerings and benefits. The call center software has been adding value to companies and call centers and now the era of intelligent call center software has started. This type of call center solutions has benefited many industry verticals. However, still, there are some companies and call centers that use either traditional call center software or…
We had launched iCallify: Intelligent Call Center Software in mid-May. It’s been almost two months of its release and we have come up with Version 1.1. Yes, we are glad to announce the launch of iCallify Version 1.1. Since its release, iCallify has received amazing feedback. We are thrilled to share that iCallify is paving its way in multiple countries and in diversified industry verticals. The customers are enjoying the…
Agents handle calls and represent the company to the outside world. Thus, it is very important that your agents are well trained and experts. The call centers used to conduct training sessions for agents in the call center to train them about the product they are selling or supporting. Still, the call centers face many issues related to low or average performance. Of course, some agents excel in their performance…
Today, everyone expects excellent customer service and post-sales support. This is further validation for healthcare foundations. Times are different and healthcare industries face the weight of conveying exemplary services to a developing number of patients. Communication is one of the spines of human healthcare services, particularly in huge multi-department hospitals with a high number of patient steps every day. Considering the basic job this call center software plays in improving…
Call center software is an amazing tool to delight customers and increase sales for the tourism industry. In this article, I will share how tourism companies are increasing their business with the call center solution. The tourism business has the best market as the demand for domestic and international tours are increasing these days. However, demand has also increased competition in this industry. Thus, tourism companies try a lot of…
Small businesses, aka SMBs, deal with a lot many things. They thrive to invest in better resources, but usually, have to limit themselves because of the lack of enough funds. Does it mean a small business owner should rely only on manual resources? Not really; as if he does it, he is more likely to stay stuck in a position and could never pace up with the competition. Thus, it…
The call center solutions are gaining popularity. Almost all companies use the call center solution. This increasing demand for this solution attracted many innovators in this industry. The latest invention by passionate developers all across the world in the call center solution arena is the intelligent call center software. This type of solution uses one or more types of artificial intelligence and smart technologies to build some of the features….