Top Challenges in Running a Call Center

18 Oct: Top 3 Challenges in Running a Call Center

Running a call center is not an easy job. There are many aspects that one needs to give attention to. Furthermore, every passing day, new challenges keep adding up into the stress level of agents, staff, and the owner himself. Being one of the major call center software sellers, we have worked with many call centers and companies that use our intelligent call center software. Based on our experience, we…

Benefits of Mobile Dialer Customization in Business

15 Oct: What are the Benefits of Mobile Dialer Customization in Business?

Mobile SIP Dialer is one of the best mobile VoIP softphone solutions that have become a buzz in the VoIP industry. In a VoIP business, owning a business under your own brand name is very important. This is where you can witness a successful business growth in the VoIP business. VoIP phones come in two types, namely, hardware and software. The first is traditional one comes as a wired and…

Wearable_App_Development_for_Healthcare_Industry

11 Oct: Wearable App Development for Healthcare Industry

The healthcare industry is one of those industries that always stay ahead of others when it is about adopting new technologies. With technological inventions, the healthcare industry is going through a digital shift. One of the major changes seen in recent times is the adoption of wearable devices and applications in this industry. Some of the important reasons that are pushing wearable app development forward and adoption of this technology…

Top KPIs to Measure Success in Call Center

08 Oct: Top KPIs to Measure Success in Call Center

A call center receives several calls every day. In order to know what’s going on, it is vital to gauge what the agents are doing, how speedy they’re doing it and how well they’re pleasing the customers. The call center agent productivity can only be calculated with concrete and trustworthy Key Performance Indicators (KPIs). The metrics present in the Intelligent Call Center Software assist to track and evaluate the factors…

Advantages_of_Using_Augmented_Reality_for_Business

04 Oct: What are the Advantages of Using Augmented Reality for Business?

Augmented Reality is a real-time or indirect view of the real world where computer-generated images or information overlap. In other words, AR combines data from the real world into data created with digital tools. Thus, the user sees a reality overlaid with appropriate computer-generated information. There can be streets with virtual paths, rooms with 3D modeling furniture, or Disney characters in the backyard. AR app development will soon change the…

Deliver-Best-Customer-Experience-with-Quality-Call-Center-Software

01 Oct: Deliver Best Customer Experience with Intelligent Call Center Software

In today’s race with the competitors, customer satisfaction can seriously impact a company’s profit, and it is easy to calculate with the direct loss of the customers. The company often ignores the damage caused by negative experiences shared by their customers. Quickly answering a call without any wait is essential for positive customer experience and so many as such factors need to take care of and the best call center…

VoIP-Phones-and-Mobile-Dialers_-Important-Information

27 Sep: Important Information about VoIP Phones and Mobile Dialers

VoIP uses Intent Protocol to initiate, make, and release calls. Two well-known facts about VoIP are it is cheaper than traditional communication and provide better quality. Mobile Dialer is also known as Mobile SIP Dialer, SIP Softphone, and Mobile VoIP Dialer. Mobile Dialer is a mobile application that allows you to make and receive calls through your smartphone or mobile device using VoIP technology. It can be said that it…

PC-Dialer-&-Its-Benefits

24 Sep: What is VoIP PC Dialer? And What Are the Benefits of PC Dialer?

VoIP (Voice over Internet Protocol) is trending nowadays and it seems everyone has dumped the traditional phone system and adopted a smarter alternative communication method which is VoIP. VoIP uses a very unique technology that allows users to make free or cheap calls. The key point that makes VoIP booming is the ability to make calls globally at an efficient and affordable price. SIP Softphone, which comes in the form…

20 Sep: What Is Wearable Development And How Beneficial It Can Be?

Wearable devices are important considering the rapid advancement of technology. Wearable development provides a great opportunity for both entrepreneurs and various businesses. Considered the fuel of the wearable tech market, wearable applications are gaining popularity quite rapidly. However, unlike usual mobile applications, wearable apps are expected to show functionalities that are more creative and unique. For example, think of a tracker app that keeps track of the calories burned regularly…

Augmented reality app tools

17 Sep: Best Tools for Building Augmented Reality Mobile Apps

Augmented Reality has become a new buzzword in the digital world, and it’s hard to find someone who has never heard of this advanced technology. AR is already applied in many industries, from gaming and e-commerce to education and healthcare, thanks to AR development companies. Augmented reality is a huge and fast growing market. While major digital companies like Facebook, Google, and Apple are investing heavily in AR, it’s no…

Soundboard-Avatars

13 Sep: Soundboard Avatars: An Engaging Tool Available in Intelligent Call Center Software

Call center solutions come with a wide array of features to engage and delight customers. The Soundboard Avatars is one of the interesting features available in advanced, more specifically, in intelligent call center software. It engages customers. The call center is one of the most growing industries in the world. Generally, it deals with angry, disinterested, or confused people. As one can assume the job of the agents dealing with…

Types-of-Augmented-Reality-App_v2

09 Sep: Understanding the Types of Augmented Reality App

The biggest part of augmented reality is that it is accessible to the average user. Augmented reality companies are probably helping users experience augmented reality with the help of their Smartphones. This is why we can observe that augmented reality is widespread in various fields. This has led business and globalization to a new level of modern development. This evolution of augmented reality technology development has set the most useful…

Top-Tips-to-Build-a-Successful-Wearable-App

06 Sep: Top 5 Tips to Build a Successful Wearable App

The equation and interaction of apps with humans are changing due to the introduction of enterprise mobility. This mobility is gifted by the experts that amalgamated mobile solutions, wearable devices, and technology in favor of enterprise users. Well, the wearable development companies master the art of building truly useful and engaging applications. With the reduction in the cost of the wearable gadgets, the popularity of these types of apps is…

High-Availability-Solutions-and-Its-Vitality

02 Sep: High Availability Solutions and Its Vitality

First of all, let’s understand the concept of High Availability (HA) solutions. The HA solution is actually a way of setting up your network and system for any of the unified communication or VoIP software. It can be an intelligent call center software solution or a live call monitoring system. The experienced engineers provision your VoIP solution in a way that it can be up and running all the time…

Call-Center-Metrics_Ways-to-Improve-Performance-of-Call-Center-Solution

30 Aug: Call Center Metrics: Ways to Improve Performance of Call Center Solution

Modern business has realized that the key to a healthy profit margin is not simply cost savings. It also includes finding new sources of income. Call center or technical support contacts more customers than marketing staff, so the most effective call center solution includes how to turn those contacts into revenue opportunities. The hard part here is that despite the fact that business owners often use one of the best…