Amplify the productivity of your agents or ensure high quality of service and superior quality of calls with a real time call monitoring solution with value added features.
Customer experience has become the focal interest of all businesses. Several VoIP communication tools are invented to meet the growing and shifting customer demands. Still, it is necessary to measure whether customers are receiving the expected quality of service as per the set bar or not. Automation in reviewing processes and quality of service is already available still, it is necessary to get the best tool to sanction the power to supervisors to work productively and efficiently. The live call monitoring solution lets supervisors monitor conversations and intercept or take control whenever they find it required. This gives immense control over processes and how customers are treated to enhance customer engagement and loyalty models.
We have more than just a real time call monitoring and call control solution. It can help in streamlining the quality assurance policies in call centers and similar industry verticals with extensive features. The supervisors and quality assurance team gets access to live dashboards that show real time statistics of ringing, ongoing, and conference calls in the business. Supervisors can also listen to ongoing calls without or with the acknowledgment of agents. In fact, the quality assurance manager can jump into the call and take control of the call to lead it in the right direction. Whether it is handling a multifaceted support request or a warm lead, there is always control in the hands of supervisors to lead a customer in a favorable situation.
It is also an amazing real time agent training tool that can enhance the productivity and performance of agents. Supervisors can also ensure the calls are getting terminated with the right codecs. This system can be integrated with any other VoIP or telephony solution such as IP PBX, call center software, VoIP Softswitch, voice logger solution, call accounting system, and other solutions. This live call monitoring software can also be used as an individual solution to monitor the calls of supervisors. We further provide customization and custom development of a live call monitoring system depending on the business needs.
Improve the performance right away with an extensive range of features available in a
real time call monitoring and call control solution.
Remote access
Multilingual
Real time monitoring dashboard
Display live calls, ringing, and conference calls
Listen to the call
Join the ongoing call
System information (system usage, SIP registration, hardware statistics, and more)
CLI command support
Reports
Our Live Call Monitoring solution is available in multiple languages and you can use it in your native or preferred language.
You can also enjoy the multilingual feature. Currently, we are providing this solution is in below mentioned languages:
Monitor live conversations, support agents instantly, and maintain superior service quality with real-time call monitoring capabilities.
From a small business to a large scaled customer care center can benefit from this powerful, technology driven real time call monitoring system.
Along with technology, train your team with the right and real time examples to improve the overall quality of calls and services.
Superior quality of service and exceptional quality of calls guided by highly experienced supervisors can amplify customer loyalty.
Take immediate control of hot leads to ensure all vital deals are locked to increase the revenue generation of your business.
Whether you want to sharpen the skills of the existing team or if you want to support new team members, effective training with practical examples can be given.
Boost the productivity of the team and harness the complete potential of your existing resources with the most powerful real time monitoring software.
Get rid of fraud calls and suspicious leads by scrutinizing the lead with experience or hanging up the suspicious calls immediately.
Our clients trust us for our deep VoIP expertise, technical excellence, and commitment to delivering reliable communication solutions. Read their experiences and discover how we have helped businesses achieve their goals.
Amazing group of guys to work with. After the quality of work I saw in the first project completed, we have decided to move all our development over to Inextrix. All work was completed on time and as expected. Would not think twice to recommend these guys.
Platformity
We were looking for a reliable IP PBX solution as our conventional system had a lot of limitations. I'm happy with the solution and service provided by Inextrix. They gave us scalable IP PBX software and also integrated our CRM system and automated billing solution. This system increased productivity and ROI significantly.
Vice President, 8COM Inc
Hi, I just wanted to send you guys a quick message on how great its been working with you guys on our voip development needs, in the last 3-4 years, you have been very responsive and always care about delivering the work as much as we do. Im very impressed with the high level of talent that you guys have and am grateful that I could find such dependable voip professionals that always do what they say they will. take care -Albert
CleverMoto
An MVNO (Mobile Virtual Network Operator) is a business that provides mobile services but does not own the underlying radio network. It leases access from an MNO and uses its own billing, customer management, and service platform to provide tailored plans and services to end users.
The timeline of the engagement may differ based on the MVNO model (Full, Light/Thin, or Reseller) and required integrations. This can range from several weeks for a light MVNO to some months for a full-scale MVNO with custom billing, CRM, provisioning, and integrations. Inextrix helps speed up deployment with ready-to-integrate telecom modules.
Our solution includes subscriber management, SIM/eSIM provisioning, real-time billing, CRM integration, self-care portals, analytics dashboards, policy control, service provisioning, API integrations, roaming enablement, and complete OSS/BSS functionality within our solution.
Yes, we do. Our flexible billing supports various prepaid, postpaid, and hybrid plans, shared data plans, enterprise packages, bundles, and promotional offers managed through a single billing engine.
Inextrix brings a great deal of experience in telecom software development, proven MVNO deployments, and full-stack expertise across VoIP, billing, provisioning, integrations, and analytics. Our platforms are scalable, customizable, secure, and built to help MVNOs reduce time-to-market and stay competitive.
Of course, our architecture supports high availability, elastic scaling, and workload distribution. Whether it’s hundreds or millions of users, the system grows with you and ensures consistent, uninterruptible service performance.
With decades of experience and know-how of software development essentials, we build future-proof, intuitive, and highly scalable web, mobile, and VoIP solutions. Bring the ultimate success for your business with Next-Gen, Tech-Empowered Solutions.
425 W Colonial Dr, Suite 303 Orlando, Florida United States - 32804
128, City Road, London EC1V 2NX United Kingdom
Baobab Office Park, 86 John Vorster Rd, Randpark Ridge Randburg, 2169
508-509, Lilamani Corporate Heights, Ahmedabad Gujarat India – 380013
Established in 2010, we're a team of tech enthusiasts driving businesses to success with cutting-edge technology.
Copyright © 2026 Inextrix Technologies Pvt. Ltd.
