Blog

Blog
Imperativeness-of-Omnichannel-Call-Center-Solution
Imperativeness of Omnichannel Call Center Soluti...

Call center solutions have been inventing innovative features to meet the needs of call centers and businesses. From…

Tips-for-Agents-to-identify-Inbound-Fraud-Calls
How Agents Can Identify Fraud on Inbound Calls?

Call center fraud is nothing new. From 2013 to 2019, a 350% increase is registered in fraud calls.…

Untouched-and-Important-Intelligent-Call-Center-Software-Features
Untouched yet Important Features of Intelligent ...

Intelligent call center software is one of the most advanced call center solutions. It comes up with a…

What-Matters-the-Most-to-Customers
What Matters the Most to Customer When Connectin...

Nowadays, businesses put all focus on the customer experience. To deliver jaw-dropping customer experience, companies invest in the…

Average-Handling-Time-and-Tips-to-Improve
Average Handling Time and Tips to Improve AHT

An intelligent call center solution provides various metrics to be monitored. A majority of these metrics could be…

WhatsApp-Next-Gen-Communication-Channel
Why WhatsApp Is the Next Generation Communicatio...

Communication is the key to correlation; whether it is between a brand and customers, between team members of…

Major Signs Your Business Need Intelligent Call Center Software
Major Signs Your Business Need Intelligent Call ...

Nowadays, a call center solution is used by even a startup or a small business. This has brought…

Multi-tenant-Call-Center-Solution-Utilities
iCallify: Multi Tenant Call Center Solution Util...

Call center solutions are commonly available in the market, but what is not available so commonly is a…