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Tips-to-Reduce-Call-Hold-Time-in-Call-Centers
How to Reduce Call Hold Time in Call Centers?

The call hold time is when the customer is communicating with an agent about his or her issue…

Progressive-Dialer-vs.Predictive-Dialer
Difference between Progressive and Predictive Di...

An intelligent call center software solution offers a wide array of features. In some cases, a single feature…

Tips-to-Improve-Profitability-of-Your-Call-Center
How to Improve the Profitability of Your Call Ce...

Businesses mainly compete on three variables: price, product (both quality and selection), and customer service. Of the three,…

Call-Center-Lead-Generation-without-Occupying-Agents
How to Generate Call Center Leads without Occupy...

Generating new leads and business is a common task for any business. In the call centers, usually agents…

Major-Inbound-Call-Center-Trends-2021
Major Inbound Call Center Trends 2021 You Must K...

Defining a sound call center strategy needs historical data, future prediction, and experience. The required experience you must…

Call Center WhatsApp Integration to Cater to Mil...

A call center is one of the industries that have been evolving. As time changes, new technology evolves…

Major-Outbound-Call-Center-Trends-2021
Major Outbound Call Center Trends 2021: You Must...

Call centers are one of those industries, which get affected by both, internal and external factors. From major…

New-Year-Resolutions-for-Call-Centers
New Year Resolutions for Call Centers

Finally, it is the year 2021, we have all made it through a tough time, which we all…