23 Feb
How to Reduce Call Hold Time in Call Centers?
The call hold time is when the customer is communicating with an agent about his or her issue…
09 Feb
Difference between Progressive and Predictive Di...
An intelligent call center software solution offers a wide array of features. In some cases, a single feature…
02 Feb
How to Improve the Profitability of Your Call Ce...
Businesses mainly compete on three variables: price, product (both quality and selection), and customer service. Of the three,…
29 Jan
How to Generate Call Center Leads without Occupy...
Generating new leads and business is a common task for any business. In the call centers, usually agents…
26 Jan
Major Inbound Call Center Trends 2021 You Must K...
Defining a sound call center strategy needs historical data, future prediction, and experience. The required experience you must…
19 Jan
Call Center WhatsApp Integration to Cater to Mil...
A call center is one of the industries that have been evolving. As time changes, new technology evolves…
12 Jan
Major Outbound Call Center Trends 2021: You Must...
Call centers are one of those industries, which get affected by both, internal and external factors. From major…
05 Jan
New Year Resolutions for Call Centers
Finally, it is the year 2021, we have all made it through a tough time, which we all…
