24 Nov
Imperativeness of Omnichannel Call Center Soluti...
Call center solutions have been inventing innovative features to meet the needs of call centers and businesses. From…
17 Nov
How Agents Can Identify Fraud on Inbound Calls?
Call center fraud is nothing new. From 2013 to 2019, a 350% increase is registered in fraud calls.…
10 Nov
Untouched yet Important Features of Intelligent ...
Intelligent call center software is one of the most advanced call center solutions. It comes up with a…
03 Nov
What Matters the Most to Customer When Connectin...
Nowadays, businesses put all focus on the customer experience. To deliver jaw-dropping customer experience, companies invest in the…
27 Oct
Average Handling Time and Tips to Improve AHT
An intelligent call center solution provides various metrics to be monitored. A majority of these metrics could be…
20 Oct
Why WhatsApp Is the Next Generation Communicatio...
Communication is the key to correlation; whether it is between a brand and customers, between team members of…
13 Oct
Major Signs Your Business Need Intelligent Call ...
Nowadays, a call center solution is used by even a startup or a small business. This has brought…
06 Oct
iCallify: Multi Tenant Call Center Solution Util...
Call center solutions are commonly available in the market, but what is not available so commonly is a…
