Easy steps to integrate WebRTC with Vicidial

What is WebRTC?

WebRTC is an open source solution that provides facility to its users to use a web browser as SIP client without using any softphone or IP phone. Know How To Integrate WebRTC with Vicidial with Some Simple Step.

Why to use WebRTC with Vicidial?

Now a days, people wants all functions to be operated in single software which they require. In traditional vicidial, agent need to use softphone or IP phone to talk with their customer and also web browser to control calling, view customer information etc. That is quite complex for the agent. By using this, we can reduce that overhead by converting web browser itself into SIP client.

Major benefits of using WebRTC with Vicidial

• No need of additional softphone or IP phone – which will remove complexity in their dialing experience and also reduce softphone / IP phone cost.
• Auto registering & answering the agent line – Agent does not need to remember registering softphone/IP phone before logging into agent portal, also does not need to answer the usual incoming call which they get while logging into the portal.
• Time saving & increasing accuracy, so overall increase profitability.

Steps to integrate webRTC with Vicidial

1. Install OpenSSL certificate : To install an OpenSSL certificate, you first need to download the certificate from a trusted source. Once you have the certificate, you can use the OpenSSL command-line tool to install it on your server. The specific commands you need to use will vary depending on your operating system and server configuration.
2. Put the WebRTC library in agent portal source : To put a WebRTC library in an agent portal source, you first need to download the library from a trusted source. Once you have the library, you can add it to the agent portal source code. The specific steps you need to take will vary depending on the agent portal framework you are using.
3. Asterisk configuration to enable webRTC and loading openssl certificate : To configure Asterisk to enable WebRTC and loading OpenSSL certificate, you need to edit the Asterisk configuration file.
4. Configure Webphone URL & WebSocket URL
5. Enable Webphone
6. Add ssl configuration
7. Configure the firewall

Simple enough, right?

Inextrix is having ready made library and has benefited many customers with such setup. Moreover, our skilled engineers are always available to help you out in integrating WebRTC with your existing or new vicidial setup.

To know, how it can benefit to you? Please Contact Us now.

Note: VICIdial is trademark of VICIdial group, Inextrix is not associated with VICIdial directly.