What is WebRTC?
WebRTC is an open source solution which provides facility to its users to use web browser as SIP client without using any softphone or IP phone.
Why to use WebRTC with Vicidial?
Now a days, people wants all functions to be operated in single software which they require. In traditional vicidial, agent need to use softphone or IP phone to talk with their customer and also web browser to control calling, view customer information etc. That is quite complex for the agent. Using WebRTC integrated with Vicidial, we can reduce that overhead by converting web browser itself into SIP client.
Major benefits of using WebRTC with Vicidial
Steps to integrate webRTC with Vicidial
Simple enough, right?
Inextrix is having ready made WebRTC library and has benefited many customers with such setup. Moreover, our skilled engineers are always available to help you out in integrating WebRTC with your existing or new vicidial setup.
To know, how it can benefit to you? Please Contact Us now.
Note: VICIdial is trademark of VICIdial group, Inextrix is not associated with VICIdial directly.