Reducing expenses directly affects the growth of the call center. Reduced expenses mean saved money and the saved money can be used more strategically. Therefore, seeking ways to reduce expenses is obvious for any call center or business.we will share the major KPIs (Key Performance Indicators) that you need to focus on to continuously monitor efficiency and expenses. As mentioned earlier, increased or reduced efficiency directly increases or reduces expenses and vice versa. In this eBook, you will also get a closer look at this fact.