We had launched iCallify: Intelligent Call Center Software in mid-May. It’s been almost two months of its release and we have come up with Version 1.1. Yes, we are glad to announce the launch of iCallify Version 1.1.
Since its release, iCallify has received amazing feedback. We are thrilled to share that iCallify is paving its way in multiple countries and in diversified industry verticals. The customers are enjoying the advanced benefits of this intelligent call center software. On the other hand, they are also providing their feedback on the features they would like to have in addition to what we already have in iCallify. Based on the collected feedback and recommendations of our research and business analyst team, we have developed an additional range of features. The iCallify 1.1 has come up with a wide array of features.
Below is the list of key features added in the iCallify Version 1.1:
- Lead management and mapper
- Signup API for company creation (available only in multi-tenant call center software)
- Email notification on the creation of the company
- External number dial
- External group dial
- Fraud detection
- Customer chat
- Sticky agent
- Blind call transfer
- Attended call transfer
- IVR call transfer
- External group transfer
- Voicemail
- Selection of the break code for the agent
- Report of the agent breaks
- Agent profile customization with option to upload a photo
- Agent side reports
Our team of experience call center software developers has also performed some design improvements to make the solution even more user-friendly.
“iCallify is truly an intelligent call center software. We thrive to create it the call center solution which can be beneficial to all businesses and call centers. We are determined to develop the most robust and reliable intelligent call center software. Our research and business analysis team are actively working on market research. Furthermore, they are collecting feedback from the customer of iCallify so we can improve their experience. We will keep on developing new features and keep on releasing the next version of iCallify”, shared Arpit Modi, Cofounder, and Director of Inextrix Technologies Pvt. Ltd.
The business development team of the company is providing demos of this intelligent call center software. To book a free demo or to ask any questions, please contact us.
