Ideally call center solutions does not come with the billing module. Billing module can help admin to cross check minutes used by their agents. Also in case of fraud billing or overcharged by the VoIP provider, this can be helpful for easy comparison and rectify the issue.
Moreover, when you run your call center as hosted solution with multi-tenant option, that time it will be very helpful to bill each tenants based on their minute usage details.
What are the key benefits of using this integration?
How does it work after integration?
1) Outbound calls:
2) Inbound calls:
Steps for integration:
1) Install and configure call center solution
2) Install billing solution on same system or separate one. Ideally its advisable to use separate system for Billing solution
3) Make carrier settings in call center to route the calls to Billing platform
4) Create DID for inbound calls
Inextrix is having extensive skills and knowledge for both Call Center & Billing platforms.
Please feel free to contact us on https://inextrix.com/contact-us for your Call center and Billing integration requirement.