The complete system is a GUI based solution that is easy to use by any user. Also, it can be accessed remotely.
8COM is a one-stop communication solution provider company in Canada. The company offers turnkey communication solutions and services that include, home and business internet services, wireless services, landline phone services, telecom expense management, IPTV services, security alarm services, etc. The company is renowned for its value-added services and cost effective solution as it charges wholesale prices to the customers. It provides service for all different types of customers such as, individual, small business, large enterprise, etc.
The company was using an IP PBX solution to provide the communication services to its customers. The solution had basic features to provide communication services. However, it didn’t have certain features and capabilities required by 8COM. The company then got the custom solution from Inextrix that provided a competent platform to meet all their business requirements and leverage many business benefits.
DETAIL EXPLANATION OF THE CASE
8COM is a popular company based in Ontario, Canada. The company has been catering its customers with different types of services, solution and hardware equipment. The one of the managed services offered by the company was VoIP Phone Service to its customer who can be residential and business users. The company was using an IP PBX solution to provide the communication services to its customers. The solution had basic features to provide the communication services, but it was missing a lot of important functionalities and this was creating many challenges for the company.
Key concerns faced by 8COM with the legacy IP PBX system
Limited communication features
No provision to take backup for recovery
No flexibility to integrate third party APIs to access features of any other system
No provisioning of billing and invoicing
No proper support to develop new features to meet growing business requirements
8COM was seeking for a better solution that can have an advanced communication features. Also the solution must have an integrated billing to automate the billing process. The company also needed the solution that can support integrated APIs of third party applications.
OUR CUSTOM IP PBX WITH INTEGRATED BILLING AND CRM API FUNCTIONALITY MET ALL REQUIREMENTS
8COM contacted us with its requirement. Our team representative had detailed discussion with the representative of the company and based on the collected information, our technical team proposed a custom solution as below:
An IP PBX Software with advanced communication features
Integration of automated billing solution
Integration of their proprietary CRM solution within the IP PBX system
Integrating High Availability Model to have a reliable backup system along with the failover and recovery capabilities
Key Features Offered
IP PBX SOLUTION
The IP PBX Solution is furnished with all required features to offer omnichannel VoIP services, including, but not limited to:
Audio call
Call hold
Call forwarding
And more
Conference call
Call mute
Caller ID
Blacklist
Call recording and playback
Call transfer
Customizable IVR
Call Detail Reports
KEY FEATURES OF INTEGRATED BILLING SOLUTION
Account Management
- Customers
- Sub Admin
- Vendors
- SIP devices
- Gateway
- Carriers
- And more
Integration of automated billing solution
OTHER FEATURES
CRM leads data access and modification within the IP PBX system
Logs of actions
Automated failover and recovery
Automated backup
SERVICES OFFERED
We developed a custom solution for 8COM that can work as a complete system to meet all requirements
of the company. To achieve this, we followed a step-wise approach.
Outlined requirements of 8COM
Created SoW that covers all required features
Developed a custom IP PBX solution
Integrated billing solution in it
Integrated their custom CRM system within the IP PBX
Set up the complete system on their premises
Created a High Availability solution for automated backup, failover and recovery support
Provided product training
Given Free Support for 4 weeks
The offered IP PBX solution is provisioned with PBX, billing and CRM features within a single system.
RESULTS ATTAINED
8COM received all-in-one-solution that empowered the company, its business model and ROI along with many other benefits:
Outlined requirements of 8COM
Created SoW that covers all required features
Developed a custom IP PBX solution
Integrated billing solution in it
Integrated their custom CRM system within the IP PBX
Set up the complete system on their premises
Created a High Availability solution for automated backup, failover and recovery support
Provided product training
Given Free Support for 4 weeks
8COM automated many operations that increased efficiency of operations and productivity of the staff.
The company has been increasing its ROI since it started using this custom VoIP solution.
The company has been increasing its ROI since it started using this custom VoIP solution.
We were looking for a reliable IP PBX solution as our conventional system had a lot of limitations. I’m happy with the solution and service provided by Inextrix. They gave us scalable IP PBX software and also integrated our CRM system and automated billing solution. This system increased productivity and ROI significantly.