Case Studies

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Custom Multi Tenant Call Center Software Developed in FreeSWITCH with PBX Features for a Solution Provider Company

Inextrix has delivered an all-inclusive platform to a communication software provider company. The company is popular for its innovative, cloud based communication solutions in the USA and India. The developed and deployed platform has an intuitive user interface, and it consists of all the essential features of a comprehensive call center solution with multi tenancy support. Moreover, it includes crucial features of an IP PBX solution. The deployed solution helped to overcome challenges faced by the company with its legacy system. Moreover, it provided complete flexibility to achieve technical and business goals. 

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Use Case

Custom FreeSWITCH Software Development

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India

 Asia

telecommunications

Industry

Communication Software Provider

BelTalk Technologies delivers communication solutions to its global clientele. The company leverages cutting edge VoIP technologies such as FreeSWITCH and WebRTC. For over 20 years, the company has been offering the best communication software solutions. The company specializes in offering the best software comprising unified communication support, including, voice, SMS, WhatsApp, and email. Targeting small to medium enterprises, BelTalk emphasizes innovation, providing customized cloud communication tools known for their intuitive design, enhanced functionalities, and steadfast support.  

The company aims to offer the best communication software solutions to its clients that are highly scalable, flexible, robust, secure, and customizable. The company offers tailored solutions to its clients to meet their unique communication needs. Moreover, the company aims to add innovative features and future-proof technologies to its customers.  

The Challenges

The company had a legacy system that was using open source call center software as a foundation platform. This nature of the software used to cause several challenges in the vision and mission of the company. As a result, the company was finding it quite thorny to achieve its milestones. 

Lack of flexibility to customize the software

Difficulty in managing the roadmap of custom development

Poor control over bugs appearing due to version releases and upgrades

Increasing expenses

Lower scalability