Case Studies

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A Tailored Telephony Solution Developed for
an ICT Company of South Africa

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mvb It

Use Case

Class 4/5 Softswitch

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South Africa

Africa

telecommunications

Industry

Telecommunications

MBV IT is a leading managed service provider company based in South Africa. For more than 8 years, the company has been bringing innovative ICT (Internet, Communication, and Technology) products onboard to offer managed IT services along with its other offerings.  

We have developed a comprehensive communication solution to help MBV IT run its business as the top managed service provider with the help of bleeding edge technology and a smart telephony platform. We have developed multiple communication solutions that are comprised in a single comprehensive telephony system for this ICT Company, which include the following: 

Class 4 Softswitch

Multi Tenant IP PBX solution

Routing and billing platform

Faxing solution

Our experienced VoIP development team has used multiple technologies to build these comprehensive communication systems. User friendly GUI helps the admin team of MBV IT handles different business aspects and run their day to day jobs without the need for a technical VoIP expert. Flawless performance and highly scalable solutions make this software stand out and give a competitive advantage to our clients. 

The company uses our tailor-made communication solutions to provide the best communication services to its clients. They have also automated invoicing and billing jobs to take the advantage of smart business solutions. 

The company has achieved various key outcomes with our custom developed, comprehensive telephony solution:

99.95% uptime SLA

84.69% improvement in team productivity

75.82% improvement in client satisfaction

43.65% increase in revenue