Case Studies

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A Turnkey Communication Solution Provisioned With On-Site Deployment & Training​

A tailored communication solution is deployed with on-site setup and training services for MKC Infrastructure Ltd, which is one of the renowned construction and infrastructure development companies in India. The system consists of an IP PBX solution, desktop and mobile dialer support, and IP phones. 

Use Case







Construction & Infrastructure

Formerly known as M/s. M.K. Construction Co., MKC Infrastructure Ltd is one of the leading construction and infrastructure development companies based in India. Since 1963, the visionary leaders of this company have been managing several diverse nature projects for government, semi government organizations, and PSU etc.. 

The company has talented brains in the team that are skilled and versed in completing any infrastructure project with the utmost quality within the stipulated time. The experienced team of MKC Infrastructure Ltd has been engaged in the development of Expressway, Highways, dams, bridges, water supply pipelines, residential buildings, commercial complexes, and many more civil engineering projects. 

With a clear tagline, “Foundation of the Future”, MKC Infrastructure Ltd has been serving several urban, metro, and towns in different cities of India. The company uses the best infrastructure to provide civil engineering services. Moreover, it adopts the best tools and technologies to stay ahead of the competition and deliver excellent quality results. 

The Challenges

One of the technology tools used by the company to keep teams in the office and on the field united with an uninterrupted communication system was an EPABX system with an integrated analog telephone line. This system is used to help businesses to keep collaboration easy and reliable for team members working on different projects from different locations and the team working from the office premises. This system had a complete hardware based setup and fundamental communication and collaboration features. However, the company started experiencing certain challenges with the existing telecommunication infrastructure. 

Poor voice quality

Major concerns related to flexibility due to a hardware based system

Lack of a Softphone dialer support

Limited and conventional communication features

Complications related to the management of a hardware based communication solution

Increased overheads on the use and maintenance of the EPABX system