8COM is a one-stop communication solution provider
company in Canada
Use Case
Class 4/5 Softswitch
Canada
North America
Industry
Telecommunications
8COM is a popular company based in Ontario, Canada. The company has been catering its customers with different types of services, solution and hardware equipment. The one of the managed services offered by the company was VoIP Phone Service to its customer who can be residential and business users. The company was using an IP PBX solution to provide the communication services to its customers. The solution had basic features to provide the communication services, but it was missing a lot of important functionalities and this was creating many challenges for the company.
Limited communication features
No provision to take backup for recovery
No flexibility to integrate third party APIs to access features of any other system
No provisioning of billing and invoicing
No proper support to develop new features to meet growing business requirements
​8COM was seeking for a better solution that can have an advanced communication features. Also the solution must have an integrated billing to automate the billing process. The company also needed the solution that can support integrated APIs of third party applications.