Get a New Skin for Your VICIdial
Attractive
Branded
Customizable
VICIdial Admin Dashboard Screen UI
Take control of your contact center with the VICIdial admin dashboard! Customize this powerful UI to streamline operations, boost agent productivity, and deliver exceptional customer experiences. Embrace a more intuitive and visually appealing digital environment with these thoughtful design upgrades.
Sleek and Contemporary Look
Enhanced Color Scheme
Dynamic Hover Effects and Tooltips
Consistent Design Elements
Streamlined Layout
Simplified Menus and Controls
VICIdial Agent Theme Screen
Experience VICIdial’s Agent Theme Screen: where efficiency meets elegance. Tailor your interface for peak productivity, empowering agents with intuitive tools for seamless call management. Elevate customer service with real-time insights and customizable features, making every interaction count in your call center operations.
Redesigned Dashboard
Insightful Data Visualizations
Enhanced Dashboard Page
Benefits of using our White Label VICIdial Custom Theme
Attractive UI
Branded with your logo and business name
Lightweight and good in performance
Customizable Source Code
Secure and Stable
All features of VICIdial covered
Easy to deploy
Complete Ownership
Our VICIdial Development Services
Our commitment is to develop software that aligns with the specific requirements of our clients’ business.
Installation and Configuration
Basic Installation: Install VICIdial on a single server, including necessary dependencies.
Advanced Configuration: Customize settings based on client requirements, including time zones, call recording preferences, and agent login configurations.
Cluster Setup and Load Balancing
Cluster Setup: Configure VICIdial in a clustered environment to distribute the load among multiple servers.
Load Balancing: Implement load balancers to ensure even distribution of calls and system stability.
Security Hardening
Firewall Configuration: Set up firewalls to protect the VICIdial servers from unauthorized access.
SSL/TLS Implementation: Secure communications with SSL/TLS certificates.
Security Audits: Perform regular security audits and apply necessary patches and updates.
Custom Development and Integrations
Custom Features: Develop custom modules or features based on specific client needs.
CRM Integration: Integrate VICIdial with various Customer Relationship Management (CRM) systems.
API Integrations: Develop integrations with third-party services using APIs.
Maintenance and Support
Regular Maintenance: Provide ongoing maintenance services, including backups, updates, and performance tuning.
Technical Support: Offer support services to troubleshoot and resolve any issues that arise.
Training and Documentation
User Training: Conduct training sessions for agents and administrators to efficiently use VICIdial .
Documentation: Provide comprehensive documentation and user manuals.
Reporting and Analytics
Custom Reports: Create custom reports tailored to client needs.
Analytics: Set up analytics tools to monitor call center performance and KPIs.
VoIP and Network Configuration
SIP Trunk Configuration: Configure SIP trunks for VoIP calling.
Network Setup: Ensure the network infrastructure is optimized for VoIP traffic to prevent latency and jitter.
Custom User Interfaces
Custom Agent UI: Develop custom interfaces for agents to improve usability and efficiency.
Admin Dashboards: Create intuitive dashboards for administrators to monitor and manage call center operations.
Note: VICIdial is trademark of VICIdial group, Inextrix is not associated with VICIdial directly.
