Change or Install New Language in VICIDial Software

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Vicidial Software

In today’s interconnected world, communication is key. The VICIDial software has revolutionized the way businesses handle their customer interactions. But what if you want to take it a step further and tailor the software to your preferred language? Whether you’re reaching out to diverse customers or simply seeking comfort in your native tongue, changing or installing a new language in VICIDial can be a game-changer.

VICIDial is one of the best Open Source call center application based on VoIP technology. This application works with asterisk telephony engine to handle inbound and outbound calls. It is used widely in the entire globe by different people having different languages and that’s the reason we are writing this article to let the people know from where to change the language and make the suit compatible as per their convenience. In this guide, we’ll walk you through the process, step by step, and shed light on its significance.

Enhancing Communication: How to Change or Install a New Language in VICIDial Software

1. Understanding the Importance of Language

Language is the bridge that connects businesses and customers. When your VICIDial software speaks the language of your customers, it creates a bond of understanding and trust. Imagine a customer receiving support in their own language – it’s like a warm embrace that leaves a lasting impression.

2. Navigating the Language Settings

Finding the language settings in VICIDial is as easy as a few clicks. Head over to the ‘Settings’ menu, and you’ll find the ‘Language’ tab waiting for you. It’s here that the magic of linguistic customization begins.

3. Language Change vs. New Installation

Deciding between changing the language and installing a new one? Changing the language lets you switch to an existing language pack, while installing a new language opens the door to a world of possibilities. Choose wisely based on your requirements.

4. Preparing for Language Modification

Before diving into the linguistic labyrinth, it’s essential to back up your data. This precautionary step ensures that your configurations remain safe and sound, even as you embark on your language journey.

5. Step-by-Step: Changing the Language

  1. Log in to your VICIDial account.
  2. Go to ‘Settings’ and click on ‘Language.’
  3. Choose your desired language from the dropdown menu.
  4. Save changes and log out.

6. Exploring New Language Installation Options

Ready to take the plunge into uncharted linguistic waters? VICIDial offers various language installation options. You can either create a language pack from scratch or import one that suits your needs. Flexibility is your ally here.

7. Benefits of Multilingual VICIDial Software

A multilingual VICIDial opens doors to a global customer base. It isn’t just about convenience; it’s a strategic move that can enhance customer satisfaction, drive sales, and position your brand as one that truly understands its clientele.

8. Overcoming Potential Challenges

Every journey has its challenges, and language customization is no different. From linguistic inconsistencies to technical hiccups, we’re here to guide you through the maze and help you emerge victorious.

9. Tips for a Smooth Transition

Switching languages might feel like entering a new realm, but with a few handy tips up your sleeve, the transition can be seamless. Embrace training, encourage feedback, and keep the lines of communication open.

10. Best Practices for Language-Driven Efficiency

Efficiency is the name of the game, and optimizing your multilingual VICIDial experience is a surefire way to achieve it. From regular updates to linguistic maintenance, these practices ensure your language choices continue to serve you well.

Here we have Mentioned Some Concrete Information Which Can Easily Allow to Change Portal Language as per your wish.

Spanish  YES  YES
German  YES  YES
French  YES  YES
Italian  YES  YES
Greek  YES  YES
Brazilian Portuguese  YES  YES
Portuguese  YES  NO
Polish  YES  NO
Slovak  YES  NO
Russian  YES  NO
Dutch  YES  NO
Traditional Chinese  YES  NO
Swedish  YES  NO
Danish  YES  NO
Japanese  YES  NO

If Language Menu is Disable then Apply Following Steps to Enable Vicidial Software Language Menu :

1) Go to Admin menu.

2) Then click on System Settings .

3) Search “Enable Languages”. If it is 0 then change it to 1.

4) Go to Users Menu and modify your admin user.

5) Search “Modify Languages” . If it is 0 then change it to 1.

Apply following steps to change language of admin and agent :

1) Go to vicidial Admin portal.

2) Click on Admin menu.

3) Select Languages menu.

4) There are some menu in header portion. Now click on “Add A New Language”.

5) Add language ID , description and code. As well as select admin user group which you want to add.

6) Click on “Import Phrases”.

7) Select language ID which you want to import language. Then select Import action.

8) Go to this link : All available dictionaries will be placed in this link.

9) These translation dictionaries can simply be imported into the “Import Data” and submit it.


VICIdial is trademark of VICIdial group, Inextrix is not associated with VICIdial directly.

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