How to Know or Update SVN Version of your Vicidial Setup?

Are you feeling a bit lost in the world of VICIDial and SVN updates? Don’t worry, you’re not alone! In this article, we’re going to break down the process of update your SVN version for your VICIDial setup. Whether you’re new to VICIDial or a seasoned pro, we’ve got you covered. We’ll walk you through the steps, explain how VICIDial works, provide a step-by-step installation guide, and show you how to effortlessly update your SVN version. So, let’s dive right in!

Vicidial is one of the most popular and widely used Open Source call center software around the world. It works on asterisk as a telephony engine to handle inbound and outbound calls. Keeping your VICIDial setup up-to-date is essential to ensure you’re leveraging the latest features and security improvements. One key aspect of this is updating the SVN (Subversion) version, which plays a crucial role in the functioning of VICIDial.

Understanding VICIDial and SVN

Before we delve into the nitty-gritty of updating your SVN version, let’s grasp the basics. VICIDial operates as a call center suite that facilitates activities like inbound and outbound calling, lead management, and agent performance tracking. On the other hand, SVN is a version control system that helps track changes to files and directories over time. Think of SVN as a librarian that maintains a record of every book’s edition in a library.

The VICIDial Installation Guide

If you’re new to VICIDial, don’t worry—we’ve got your back! Here’s a simplified step-by-step installation guide:

1. Server Setup: Prepare your server environment with the required software and configurations.
2. Database Configuration: Set up a database to store VICIDial data.
3. VICIDial Installation: Download and install VICIDial on your server.
4. Web Configuration: Configure the web interface for seamless access.
5. Testing and Troubleshooting: Ensure everything works smoothly and troubleshoot any issues.

Getting Acquainted with SVN Updates

Picture this: You’re reading a book, and the author releases new chapters every now and then. SVN updates are somewhat similar—they bring you the latest improvements and bug fixes for your VICIDial setup. These updates ensure your call center is equipped with the best features and optimal performance.

If you are having a calling department in your organization and wants to automate the calling process then Vicidial is a good start. You can download the installer from their website and install Vicidial on your system easily.

Sometimes people just install Vicidial and keep using it for years. But It would be highly recommended to upgrade your Vicidial SVN version to the latest one. That way you can avoid security issues of old version and take full benefits of the latest features offered by Vicidial.

In this article, we will share step by step information about how you can know exact SVN version of your Vicidial setup and how you can update it to the latest or specific SVN version.

To know exact SVN version of your Vicidial:

Please login into admin panel of your vicidial and navigate left menu to Admin > System Settings

There you can find a 4 digit code and that is the SVN version of your Vicidial setup.

As you can see, in above screenshot the SVN version is 3032.

Steps to update SVN version of your Vicidial Setup:

1) Backup your existing Vicidial Setup

You can manually take backup or use existing backup script provided by Vicidial.
Using Vicidial backup script: perl /usr/share/astguiclient/ADMIN_backup.pl

2) Download latest SVN trunk version or a specific SVN version

mkdir /usr/src/astguiclient
cd /usr/src/astguiclient

To download latest SVN:
svn checkout svn://svn.eflo.net:3690/agc_2-X/trunk

To download specific SVN (For eg. 3271):
svn checkout -r 3271 svn://svn.eflo.net:3690/agc_2-X/trunk

 

Once above steps are executed successfully, verify the updated SVN version by logging into Admin portal and navigating to System Setting page as shown in the first part of this article.

VICIDial has several amazing features and more can be developed with the right skills in VICIDial customization and custom call center software development. We, Inextrix, have a team of experienced VICIDial developers that have a proven track record of providing the best VICIDial custom development services. We can also keep your VICIDial version upgraded and updated with our excellent support services. Our VICIDial experts will regularly update the version of your VICIDial software to let you enjoy a stable, bug-free, and more robust version of this open source call center software.

Common Challenges and Troubleshooting

Updating SVN versions can occasionally throw a curveball your way. Some common challenges include conflicts between files, compatibility issues, or unexpected errors. If you encounter these roadblocks, don’t panic! Reach out to VICIDial’s support community or your IT team for assistance.

Benefits of Keeping Your VICIDial Updated

Keeping your VICIDial setup and SVN version up-to-date offers numerous benefits. You gain access to enhanced features, improved security measures, and a smoother overall experience for both agents and customers. It’s like giving your call center a well-deserved makeover!

Best Practices for SVN Version Updates

To ensure a seamless SVN update process, follow these best practices:

• Schedule regular updates to stay current with the latest improvements.
• Always back up your VICIDial setup before initiating an update.
• Review release notes to understand the changes and enhancements.
• Test updates in a controlled environment before deploying them.
• Seek professional assistance for complex updates or troubleshooting.

Exploring Advanced SVN Configuration

For the tech enthusiasts out there, let’s delve a bit deeper. Advanced SVN configuration involves optimizing settings for performance, managing access controls, and automating update processes. If you’re comfortable with the basics, consider exploring these advanced options to supercharge your VICIDial setup.

In conclusion, keeping your VICIDial setup up-to-date by updating your SVN version is a smart move. It enhances your call center’s efficiency, security, and overall performance. By following the outlined steps and best practices, you can navigate the update process with confidence. Embrace the power of SVN updates and elevate your VICIDial experience to new heights! Let’s connect over a call to discuss your expectations and our expertise like Vicidial Installation, Upgradation, Custom Skins/themes and consulting services in VICIDial. To initiate a discussion, contact us now.

 

Note: The VICIDIAL project is maintained by the VICIDIAL Group. Inextrix is not associated with VICIdial directly.