How White Label Mobile SIP Dialer Benefits Support Team?
Mobile SIP dialer is a mobile application that uses internet protocol to provide communication features to its users. Furthermore, a white label mobile SIP dialer app is an app that has the brand elements of the company that uses the same instead of the company that has developed this app. The mobile SIP dialer application is also known as SIP softphone, mobile softphone, and VoIP mobile dialer. It is generally in use by the VoIP service providers as they use this app to provide communication services. However, this app can be used by any company, in any department. Today, in this article, you will learn about the usage of the mobile SIP dialer application for the support team.
The support team needs to be in touch with multiple people. They need to talk with customers that have concerns to understand the issues they are facing. If the issue is a technical issue that can’t be answered immediately, the support engineer needs to contact the concern technician or developer in the company. He has to be in touch with the customer and the technician or developer until the problem gets resolved.
The support engineer has to be prompt with his responses. He has to attend the calls of the customer in real time. He has to keep the customer posted about the ongoing updates so the customer doesn’t feel ignored or unattended and he also has to advocate the customer in front of the technician or developer to get his problem solved.
This is an ongoing job of all support engineers of the support team. Generally, companies use free software like Skype, WhatsApp, etc. However, often support engineers find them juggling between too many applications for communication. Also, it disturbs their personal life which further creates work life imbalance. Furthermore, there is always a risk of getting your data compromised to the third party application.
The mobile SIP dialer can resolve all these concerns. You just don’t need to worry at all. How? Let me explain.
As mentioned earlier, the mobile SIP dialer is a mobile application that can get installed in the Smartphone of the support engineers. Once it is installed, it will be with the support engineers 24*7. Of course, he can log out of the app once his shift is over so the customers don’t disturb him all the time and he can enjoy work life balance. The mobile SIP dialer app supports audio calling and chat to have a conversation. The app to app calling is free so the internal communication will be absolutely free and the outbound calls will also save money compared to the traditional telecommunication. The mobile SIP dialer can be an amazing tool for the support team as they can also share images and files so the customers can resolve their issues on an immediate basis.
The white label mobile SIP softphone also offers complete privacy to the customer and company data. The app is owned by the company that uses it, thus, all information is confidential to the company itself.
There are many more benefits of the white label mobile SIP dialer application for the support department and companies. Contact us to know more.