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With iCallify: Call Center Solution


You can capture the benefits of unified communication with enterprise grade voice quality. It provides a tool to your staff that boosts their productivity by offering them a wide array of features they have always seek for. iCallify is a single solution that fits in all stages of customer cycle. It streamlines your marketing, sales and customer care campaigns with a holistic system.
It provides first call resolution to your customers with this intuitive call center software increase customer satisfaction and ultimately ROI for your business and / or call center.

iCallify is the call center solution built to increase reach, sales and customer satisfaction for businesses.”

Reach New Summits with Revolutionary Features

Handle Inbound Calls Efficaciously
iCallify offers an amazing range of call routing rules which let you assure each executive / agent and his skills are used at its best and the calls are handled by the right person, in-time:
  • Advanced call routing
  • Round robin call routing
  • Least talk time call routing
  • Agent rank based routing
  • Random call routing
  • Fewest calls call routing
  • Sticky agent
  • Ring group
  • Skill based routing
Reach More, Sale More
Predictive technology with a complete human sway is what the dialer range offered in iCallify. Use an exclusive or amalgamated range of call center dialers to reach more prospects and customers to increase productivity and revenues:
  • Predictive Dialer
  • Progressive Dialer
  • Preview Dialer
  • Auto Dialer
  • Manual Dialer
Support Agent for Improved Performance
Support your agents to do their best and feel valued with an exclusive range of features. A complete range of features dedicated to an agent for self-evaluation and performance improvements:
  • Remote agent support (with PSTN number support, Ring group)
  • Voicemail & access to voicemails
  • Agent side reports
    • Callback report
    • Agent session report
    • Missed call report
    • Customer chat report
    • Voicemail report
Clutch the Conversation
Let your staff handle each call efficiently or pass it to the right person to assure first call resolution with a complete array of call controls in the dialer:
  • SoundBoard (Avatar)
  • Script
  • Call hold and retrieve
  • Chat (with queue & transfer support)
  • SMS
  • Call transfer (Blind and Attended)
  • Call park
  • Support ticket
Control the Brand Image
Let your managers assure that each call is handled with sheer professionalism with supervisory controls as your employees are making and maintaining your brand positively:
  • Barge-in
  • Whisper
  • Conference
  • Call recording
  • Agent statistics
  • Fraud detection
Take Realistic Decisions
Decisions must be taken on solid data and iCallify provides this much needed data in the form of extensive reports to aid your decisions:
  • Account statistics
  • Call Detail Logs
  • Reports
  • Live Dashboards
Save on Communication Tools
No need to invest in additional communication infrastructure like IP Phones or Softphones. Take benefit of integrated Web Phone built on top of WebRTC to provide you the benefits of real time and remote communication without additional investment.
Experience it on your own.
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iCallify

A Complete Call Center Solution


We have built all features to meet day to day needs of a full fledged call center, BPO, KPOs as well as a telemarketing and / or customer care department(s) within a company. We guarantee you get the complete hold on the conversations with available major call center software features:

Full Control

Get a complete hold on all entities and campaigns to make sure everything is as per the plan and in-line with your vision and mission:

  • Call Back Management
  • Trunk Management
  • DID Management
  • Campaign Management
  • Lead Management
  • Web Form Management
Save Resources
iCallify features eliminate nonproductive outbound calls and give reference to the last conversation so resources can be utilized more efficiently:
  • Answering Machine Detection
  • Do not Call (DNC) Control
  • Lead Search Information
  • Blacklist
  • IVR (Interactive Voice Response)
  • Disposition
Increase the Power with Integrations
iCallify is highly scalable and flexible call center software that lets you integrate any 3 rd Party Solution or Application with APIs to double its capacity with value added features of the third party system. Use all solutions in a single sign on to streamline processes and increase ROI.

Call Center Solution with Tenant Support

Single Tenant Call Center Solution

A perfect suite of call center software features to empower marketing, sales and support processes in the call center or company. Envy your competition with this futuristic communication center, which has all call controls, supervisory features and automation tools to bring maximum professionalism, staff productivity, customer satisfaction and ultimate growth for your business regardless of size and vertical.

Multi Tenant Call Center Solution

A spot on call center solution with multi tenancy support. Take benefit of centralized control and interconnection with hundreds of tenants which can be remote agents, remote workspaces or remote offices for your business. It is also perfect to run SaaS based business of call center service for your customers to start a new revenue generation channel.

  • Signup APIs
  • Centralized control
  • Email notification with credential on Signup
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Top Reasons to Choose

iCallify: Call Center Solution


iCallify: The Call Center Solution, You Always Desired!
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