Protecting the sensitive information and data of customers and the company is essential for any business. Even in many countries legislation is quite strict related to customer data protection. Some industry verticals such as healthcare, legal, banking, etc. make it mandatory to protect customer data. When data is transmitted online, it becomes more prone to breaches and hacking. VoIP stands for voice over internet protocol. That means all voice calls, video, media, and data get transmitted over internet lines. This causes VoIP security concerns majorly for VoIP solutions users. These concerns are not limited to VoIP service providers, but it also affects businesses that use this software. VoIP security solutions can help in protecting businesses from these threats. There are also some best practices to boost the security of VoIP solutions and infrastructure.
The top VoIP development company has defined the best practices to keep your VoIP products and infrastructure secured.
1. Use encryption
Eavesdropping is one of the most common security threats in the VoIP industry. An ongoing call gets intercepted by the hackers by eavesdropping. They can steal information from the live call and use it in their own favor. This can be sensitive information such as credentials, bank details, and more.
Encryption encodes data and can make it difficult to intercept. It does not give access to ongoing calls by authorized users only.
2. Use VoIP security system
The VoIP development companies build different VoIP security solutions that can help in enhancing customer experience and also protect the business. For example, VoIP fraud detection and management software automates the process of detecting fraud or hack attacks. It also sends alerts to the admin and concerned person. In some cases, it also takes immediate action such as blocking access or suspending users to protect VoIP business.
3. Upgrade VoIP software regularly
Many businesses make a common mistake that risks their VoIP security mechanism completely. One of the most common and silly mistakes is not upgrading their software or infrastructure. Once the system is set up, businesses don’t invest in upgrading the software for ages. This can keep the backdoors open for hackers to enter and hack the system and steal data. The best VoIP development company upgrades the software regularly. The new version release not only augments the software features but also fixes bugs and patches. This consolidates the security of the VoIP solution.
It is necessary to fix common bugs with the patches and enhancements. For this, you need to upgrade the software on an ongoing basis. If you do not have technical expertise, then you can hire a VoIP developer or use VoIP consultation services to improve the security of the software with regular version upgrades.
4. Integrate call behavior monitoring
There are several VoIP threats relevant to live calls. Vishing, phishing, call snooping, etc. are major VoIP threats that businesses face nowadays. Call snooping is one of the major concerns of security in businesses. The US government has made it necessary to implement STIR/SHAKEN to protect consumers from these threats.
Even if a business implements STIR/SHAKEN to protect customers from external threats of call snooping, VoIP businesses and users need to have security protection solutions. One of the vital solutions is monitoring the behavior of calls. The call monitoring solution monitors all incoming calls in real time. Some advanced solutions also help in monitoring calls on an ongoing basis with different criteria such as prefix based, country based, etc. The VoIP fraud detection and management software implementation automates call monitoring. Irregular call traffic, unusual call volume, profile, and other factors can be monitored on an ongoing basis. You can also get a custom VoIP security system developed with VoIP software development services.
5. Follow common security standards
Along with using the best solutions and building the top mechanism by a VoIP software development company, businesses also need to ask their customers to follow some major security standards. This can give protection at the individual user level as well. Following are the top practices any user can implement at their end.
- Use strong passwords: It has to be mandatory to use a very strong password with alphanumeric and special characters.
- Two way authentication: Users must enable two-way authentication to avoid inappropriate hack attacks.
- Set up VPN: If a business uses VoIP to support remote work for their employees, then they must set up a VPN to add an added layer of security.
- Upgrade infrastructure: Whether one uses a Softphone or IP phone, all sorts of infrastructure items must be upgraded on an ongoing basis.
Concluding notes
These are 5 major best practices that any VoIP business can follow to safeguard their own business and customers from VoIP security threats. Businesses can use a readymade solution, plus, VoIP software development services to build added security features and layers.
We are the top VoIP software development company with hire a VoIP developer model. We can help you build advanced and extensive security mechanisms for your business and clients that comply with the law. Contact us for more details on VoIP security solutions.