We are extremely happy to share that our proprietary call center software, namely, iCallify has secured its position in the top 10 best call center software solutions in the world. The list of the top 10 best call center software is listed by one of the leading software review websites in the world, Software World.

The SoftwareWorld is one of the most genuine and critic based review sites. It goes through a stepwise methodology to research several products in a single software product category. For each product, the expert team of researchers at the Software World follows a predefined quality assessment and research methodology. Depending on different criteria, the experts give a score to the software solution out of 100 and list the top software solutions that succeed in scoring the highest scores depending on different criteria. 

Below is the methodology that is followed by the Software World for software product review, research and listing:

  • Research customer feedback and reviews on social media
  • Research on customer testimonials 
  • Research and review feedback on third party platforms
  • Review the online presence of the product

Based on the above mentioned methodology the Software World identifies the top products and then follows another methodology to score each product. Below is the methodology that is followed by the Software World for scoring products:

  • Prominent features and functionalities 
  • Ease of using the software
  • Ease of customizing the product
  • Support for integrations
  • Security checks
  • Support from the provider

Depending on the predefined research and scoring methodologies, the Software World carried out research over call center software solutions across the globe. Out of several call center solutions this software review company had reviewed, iCallify secured position # 10.

We are extremely happy to share that iCallify has scored 97 out of 100, which is a cumulative score for all different parameters considered by the Software World to score call center solutions.

As per the shared details on the Software World, because of the usage of cutting edge technologies and smart algorithms, iCallify has transformed into a true intelligent call center software solution. Moreover, it has an amazing range of intelligent features that puts this call center software into the list of the top 10 call center software solutions across the globe.

The Software World has also listed some of the most prominent features of iCallify: intelligent call center software. All those features are listed below:

  • Blended campaign management
  • Outbound calling campaign management
  • Inbound calling campaign management
  • Manual dialer
  • Predictive dialer
  • Progressive dialer
  • Campaign management 
  • Call logs 
  • Call recording
  • Call scripting
  • Escalation management
  • Interactive Voice Response (IVR)
  • Queue management
  • Real-time chat
  • Reporting and Analytics

The iCallify has been catering to global call centers and businesses. Because of its tremendous performance, the software has secured this top position. To explore the complete list of top 10 call center software and more details about iCallify in the Software World, please visit the listing here