The call center spectrum has faced a lot of changes and innovations. Each day there is something new which makes the buzz. In fact, gone are the days when the call center solution was used by the call centers only. Now, it is in use by general purposes businesses as well to run in-house call centers for the customer care and lead generation. In this article, you will learn about the multi tenant call center solution so you can identify its utility in your business.
What Is Multi Tenant Call Center Solution?
It is a call center software which comes with an additional super admin panel. The super admin can create tenant or sub-user account. The tenant accounts can be the in-house call centers, which use the call center solution to run different types of campaigns and the super admin account is the account which has complete control over all tenants / subaccounts aka headquarter or main call center.
Who can use multi tenant call center solution?
The multi tenant call center solution is perfect call center software for all growing businesses. It not only supports current operations, but also provides reliability of handling growth and expansion of the company. It means once your company / call center grows, you don’t need to look for any other call center software. If we talk about the ideal cases of businesses that can receive maximum ROI by using the multi tenant call center solution, then here is the brief for each of them:
Call Center with multiple branches
The call centers, which have multiple branches all across the city or nation or even at international level can use the multi tenant call center solution. This type of call center software provides clear metrics of judging the effectiveness and profit for each branch of the call center.
Business with multiple branches
Same as the case of the call center with multiple branches, the business which has more than two offices should use multi tenant call center software. The multi tenant call center solution provides centralized control as well as a performance measurement tool to the headquarter of the company to assure each branch is delivering the best performance and generating required ROI for the company.
Call Center Solution provider (SaaS Model)
The multi tenant call center software is perfect for the serial business owners that want to create their own strong business in the call center industry. The multi tenant call center solution provides required platform to generate new customer accounts as well as control them. The owner of the multi tenant call center software can also assign and revoke features based on the package of the customer. One can also integrate billing solution in the call center software to automate the billing process.
What are the features of the multi tenant call center solution?
The multi tenant call center solution consists all features of the call center software. Along with these features, it also consists the super admin panel, which provides additional features to control the tenant accounts.
Complete feature list and more details about the multi tenant call center solution: https://inextrix.com/solutions/call-center-solution