Amplify the productivity of your agents or ensure high quality of service and superior quality of
calls with a real time call monitoring solution with value added features.
Customer experience has become the focal interest of all businesses. Several VoIP communication tools are invented to meet the growing and shifting customer demands. Still, it is necessary to measure whether customers are receiving the expected quality of service as per the set bar or not. Automation in reviewing processes and quality of service is already available still, it is necessary to get the best tool to sanction the power to supervisors to work productively and efficiently. The live call monitoring solution lets supervisors monitor conversations and intercept or take control whenever they find it required. This gives immense control over processes and how customers are treated to enhance customer engagement and loyalty models.
We have more than just a real time call monitoring and call control solution. It can help in streamlining the quality assurance policies in call centers and similar industry verticals with extensive features. The supervisors and quality assurance team gets access to live dashboards that show real time statistics of ringing, ongoing, and conference calls in the business. Supervisors can also listen to ongoing calls without or with the acknowledgment of agents. In fact, the quality assurance manager can jump into the call and take control of the call to lead it in the right direction. Whether it is handling a multifaceted support request or a warm lead, there is always control in the hands of supervisors to lead a customer in a favorable situation.
It is also an amazing real time agent training tool that can enhance the productivity and performance of agents. Supervisors can also ensure the calls are getting terminated with the right codecs. This system can be integrated with any other VoIP or telephony solution such as IP PBX, call center software, VoIP Softswitch, voice logger solution, call accounting system, and other solutions. This live call monitoring software can also be used as an individual solution to monitor the calls of supervisors. We further provide customization and custom development of a live call monitoring system depending on the business needs.
Improve the performance right away with an extensive range of features available in a real time call monitoring and call control solution.
Our Live Call Monitoring solution is available in multiple languages and you can use it in your native or preferred language. You can also enjoy the multilingual feature. Currently, we are providing this solution is in below mentioned languages:
From a small business to a large scaled customer care center can benefit from this powerful, technology driven real time call monitoring system.
Accelerate call quality
Along with technology, train your team with the right and real time examples to improve the overall quality of calls and services.
Boost customer loyalty
Superior quality of service and exceptional quality of calls guided by highly experienced supervisors can amplify customer loyalty.
Increase lead conversion and sales
Take immediate control of hot leads to ensure all vital deals are locked to increase the revenue generation of your business.
Make training more effective
Whether you want to sharpen the skills of the existing team or if you want to support new team members, effective training with practical examples can be given.
Maximize resource utilization
Boost the productivity of the team and harness the complete potential of your existing resources with the most powerful real time monitoring software.
Better handling of fraud calls
Get rid of fraud calls and suspicious leads by scrutinizing the lead with experience or hanging up the suspicious calls immediately.
We provide the best in the industry live call monitoring service with an assurance of the best services and no dependencies. You can also buy this Live Call Monitoring Software.
Connect with us to discuss more details.
We have specialization in developing advanced live call monitoring software
and integrating it with your existing system to benefit your business. Let’s discuss your interests.
The team at Inextrix really goes above and beyond. They are truly a great resource. Their quality of work and dedication to bringing projects in on time and budget is something far too scarce in this space. They are a very professional group and have exceeded our expectations every time. I look forward to our next project!
Amazing group of guys to work with. After the quality of work I saw in the first project completed, we have decided to move all our development over to Inextrix. All work was completed on time and as expected. Would not think twice to recommend these guys.
We were looking for a reliable IP PBX solution as our conventional system had a lot of limitations. I’m happy with the solution and service provided by Inextrix. They gave us scalable IP PBX software and also integrated our CRM system and automated billing solution. This system increased productivity and ROI significantly.
Get answers in real time to commonly asked questions related to a feature rich live call monitoring system.
It is a GUI (Graphical User Interface) based solution that provides a dashboard to the administrator to monitor all different types of calls in real time. The graphical representation of ringing, conference, and ongoing voice calls will make it easier to analyze calls. Even all other features of this software are easy to use with just a mouse click.
Even if you have hired the best team and acquired the top tools, it is necessary to manually inspect if they work in harmony to deliver the expected quality of service or not. The real time examples will help in giving better training to deliver satisfactory services, plus, excellent training.
Development of this software depends on various factors such as features you need to receive expected results; whether you want to integrate any never seen before features or components in the solution or not; the technology that you want to implement, and more. We can discuss your requirement in a quick call and based on that our team can give an estimated cost.
