Call Center Solution

The key to success for any call center is high quality call quality and personalized customer service. We can help you to empower your call center and agents with an advanced contact center solution. We have developed the best call center software to meet modern day requirements of the call centers and contact centers of different size.

Our contact center solution will streamline all conversations and simplify your customer care and lead generation campaigns. This call center software has all required features to run different inbound and outbound calling campaigns.

We understand the growing challenges of call center industry and to meet this overcome these challenges we have developed both, single tenant and multi tenant contact center software:

Single Tenant Call Center Solution

Use this feature rich call center software to run an in-house call center. It is provisioned with all simple to advanced features you need to run various calling campaigns.

Key features of single-tenant call center software:

  • Web based admin panel
  • Web based agent panel
  • Web phone (WebRTC based)
  • Scheduled callback
  • Easy escalation of a call to supervisor
  • Automated Answering Machine Detection
  • Agent alert sound for incoming calls
  • Remote agent support
  • Resizable agent screen
  • Dashboard
  • Live Call View and Summary
  • Multiple lead support
  • Multiple Campaign Support
  • N-number of agent seats
  • Create, run and manage inbound call campaigns
  • Create, run and manage outbound call campaigns
  • Create, run and manage blended call campaigns
  • Auto dialer
  • Manual dialer
  • Different call routing rules
    • Automated call routing
  • Integrated call recording
  • Automated Script Pop-ups
  • Call transfer
  • Blind call transfer to third party
  • Call parking
  • Call forwarding
  • Call hold and pickup
  • Voicemail
  • Barge-in
  • Whisper
  • Conference with DTMF macros and number presets
  • Data export utility
  • DID management
  • Carrier trunk provisioning
  • Extensive range of Reports
  • 3rd party software / API integration, on need basis
  • And more

Multi Tenant Call Center Solution

This contact center solution can be used to connect multiple call centers to a central head office. Also, it can be used to start your own business as a call center software service provider. It is furnished with all advanced features to empower your business in Omni direction:

Key features of multi-tenant call center software:

  • All features of single tenant call center solution
  • Web based tenant support
  • N-number of tenant support
  • Call center software feature grant and revoke control on the fingertips
  • Segmented details and reports for each tenant wise
    • Campaign
    • List
    • Lead
  • Extensive reports

Key Benefits of Call Center Software:

  • Streamlined calling campaigns
  • Personalized customer experience
  • Improved customer satisfaction
  • Improved sales and support services
  • Improved agent productivity
  • Increases revenues
  • And more

Why Choose Our Contact Center Solution?

  • Easy to setup and use
  • Remove bulky hardware and complex wiring
  • Highly scalable solution
  • Devise better training programs
  • Well defined reports
  • Aid decision processes
  • Competitive rates
  • And more

You can buy this call center software at affordable rates. If you are dealing with the limited budget issue, fret not, you can use this advanced contact center solution at a monthly subscription fee. Want more details? Contact us.